Pediatric Advanced Life Support (PALS) Product Specialist

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. 

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply. 

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website 

The opportunity 

(Please note this is an 18-month contract and remote working role.  Candidates can work anywhere from Canada.) 

Reporting to the Manager, Core Resuscitation Products, the Pediatric Advanced Life Support (PALS) Product Specialist will lead the end-to-end lifecycle development of updated PALS programs and materials.  This will be accomplished by helping to create, develop, localize, and enhance these programs and products in alignment with the most current guidelines. Additionally, they will collaborate with teams responsible for communications, marketing, and growth to drive the success of Heart & Stroke’s current and future PALS programs within Canada.  

  This role collaborates closely with the Core Resuscitation team to ensure full understanding and adherence to requirements for PALS program updates across Canada. This role will coordinate the exchange of critical information among the training network, regulatory bodies, and our team. The PALS product specialist will also support the tracking of key metrics in alignment with the new programs and products and prepare reports to be presented by the Manager, Core Resuscitation Products, to senior management.  Furthermore, this role may represent Heart & Stroke at international and provincial meetings, events, and conferences.  

How you will make an impact every day 

Product and program planning and development   

• Supports the strategic planning and leads the end-to-end redevelopment of an updated PALS resuscitation product and program   

• Building on your in-depth knowledge and experience with resuscitation programs, update the evaluation tools to assess the effectiveness of learning content and program outcomes  

• Liaise with vendors to support the development of new learning materials  

• Support Manager, Core Resuscitation Products in identifying, sourcing, selecting vendors and contractors to fulfill program, content development and other critical requirements, as needed  

• Helps ensure the updated learning programs drive best in class products in the marketplace  

• Supports the deployment and ongoing maintenance and cleanup of the PALS product and program  

Achieve product and program compliance and accreditation within a defined timeline  

• Represents Heart & Stroke at relevant tables and committees at international, national and provincial levels, as appropriate  

• Synthesizes and ensures integration of established evidence base and emerging resuscitation science into our updated PALS resuscitation programs and materials  

• Acts as the subject matter expert for our PALS resuscitation programs  

• Assist the Manager, Core Resuscitation Products in ensuring the updated PALS resuscitation programs achieve and maintain accreditation status with various national and provincial regulatory and professional bodies (continuing medical education credits)  

• Reviews content and materials to ensure continued compliance, currency and accuracy   

• Engages with internal teams to support curriculum/content audits for any resuscitation quality assurance complaints. 

Coordinate all aspects of curriculum and content localization or redevelopment of instructor programs.  

• Ensure changes to our program are effectively communicated and implemented in the most timely and efficient way possible  

• Effectively engages with instructors to improve program content and delivery  

• Ensures effective collaboration between resuscitation program managers to deliver best-in-class experience for Heart & Stroke resuscitation instructors  

• Ensures the updated PALS resuscitation programs are localized to Canadian systems of care, clinical practice and pharmacology  

• Effectively develops solutions and plans to address quality assurance issues, in collaboration with appropriate team Members 

Ensure product and program outcomes are current, relevant and best-in-class  

• Ensure product requirements meet the demands of an evolving and ever- changing network and audience  

• Stays current with, technology and marketplace innovations, and assesses their applicability to our program  

• Supports the development of business cases and plans to integrate new elements, features, content and solutions into our programs to keep them best-in-class  

• Supports gap analyses, environmental scans, needs assessments and focus groups and develops surveys to address deficiencies and changes as required. 

Who we need 

Education 

• Degree in Health Science or a related field  

• An equivalent combination of education and experience will be considered  

• Certificate/training in adult education preferred  

• Knowledge/experience in the resuscitation field  

Experience 

• 3-5 years relevant experience with at least two years’ experience in developing adult education & learning programs  

• Experience working in the health care field and or/resuscitation field  

• Experience developing and implementing evaluation strategies  

• Heart & Stroke Instructor certification and/or other agency instructional experience an asset  

• Knowledge of provincial healthcare systems and resuscitation training agencies an asset  

•  Experience in the not-for-profit sector would be an asset  

Skills  

• Bilingualism (French and English) would be an asset  

• Excellent written and verbal communication skills with a talent for communicating clearly, simply, and concisely in a mature and professional manner  

• Strong knowledge of resuscitation programs and materials  

• Strong interpersonal skills and ability to develop and nurture effective relationships with various stakeholders and cross-functional teams  

• Strong active listening skills and ability to translate knowledge into opportunity  

• Excellent organizational and time management skills with the ability to set priorities in the face of various demands and in accordance with the organizational strategic plan  

• Operate with flexibility and speed in order to achieve results.  

• Strong analytical skills and attention to detail  

• Knowledge of data analysis and methodologies  

• Readiness to learn and develop professionally  

• Readiness to experiment with new ideas  

• Excellent knowledge and computer skills and ability to learn new software easily: Microsoft Office Suite, Excel, survey development software (Survey Monkey),  

• Familiarity with project management software, especially Wrike, an asset  

What we offer 

In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees.  We offer paid wellness days and personal days.  In addition, we provide health, medical, dental and vision benefits.  Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.  

Apply now 

If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by November 8, 2024. Applicants must be currently residing in Canada and legally entitled to work in Canada. 

To learn more about our mission, our values and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.   

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.  At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you!