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Client Service Specialist

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

39 - 54K yearly

Experience:

Mid-level (2-5 years)

Work from:

Arizona (USA), Florida (USA), Illinois (USA), Maryland (USA), Michigan (USA), Missouri (USA), Nevada (USA), New York (USA), North Carolina (USA), Pennsylvania (USA), Texas (USA), United States

Offer summary

Qualifications:

Associate's degree or equivalent education, Two years customer service experience, ASPPA Qualified 401(k) Administrator (QKA) designation or obtain within 24 months.

Key responsabilities:

Deliver client service for record-keeping and administration
Ensure compliance with pension laws and regulations
Monitor daily reports, document client communication
Communicate with operational teams regarding record-keeping
Perform other assigned duties

NBT Bank Banking Large http://www.nbtbank.com/

1001 - 5000 Employees

See more NBT Bank offers

Job description

Pay Range: $20.10 - $28.17

Deliverclient servicefordaily record-keeping, administration and servicing of assigned his/her book of business to promote revenue growth, productivity and exceptional levels of customer satisfaction.

Education and Experience:

Associate's degree and two (2) years' customer service related experience, or equivalent combination of education and experience
ASPPA Qualified 401(k) Administrator (QKA) designation or obtain designation within 24 months in position

Skills and Abilities:

Ability to read and interpret documents such as procedure manuals and technical procedures.
Ability to write routine correspondence. Ability to speak effectively with both internal and external contacts.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have knowledge of Microsoft Office applications, and the ability to develop software skills provided by internal training within a reasonable time as determined by the Manager.

Tasks Performed:

45% Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations. Discuss the compliance testing process/results and all required government filings. Ensure that all services are delivered within EPIC RPS' documented service standards through timely communication with clients, plan sponsors, advisors and day to day contacts.
30% Daily report monitoring and management, document pertinent client communication and provide internal and external project management support.
20% Effectively communicate with all operational teams to ensure that record-keeping items are maintained for all assigned plans.
5% Perform other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.