Job Description
As a ServiceNow Principal Technical Architect, you will play a pivotal role in designing and implementing solutions on the ServiceNow platform for Anywhere Real Estate. Your expertise will be crucial in shaping large-scale enterprise applications using best practices. You will collaborate with stakeholders, project managers, business analysts, and other architects to gather requirements and translate them into robust technical solutions. As a ServiceNow Technical Architect, your expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, and ITOM will be essential as you collaborate with cross-functional teams to deliver exceptional solutions.
Solution Design
The exciting things you will do:
- Architect and develop technical roadmaps to foster growth and innovation in line with strategic business objectives. This includes your 8-10 years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center, Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow.
- Lead and engage in critical engineering processes, including solution design and code reviews, to ensure excellence in technical delivery.
Technical Leadership
- Knowledge of ServiceNow code standards, and sustainability practices
- Help direct and oversee the development engineering functions within the team, providing a clear technical vision and guidance.
- Contribute code as an active member of the team and establish oneself as the authoritative expert for the entire code lifecycle.
- Proactively anticipate technical and data issues, ensuring technical debt is managed and reduced effectively.
- Requirements Gathering:
- Partner with stakeholders to elicit, analyze, and convert requirements into well-defined technical specifications and actionable designs.
Implementation
- Assume diverse roles ranging from prototyping and technical support during proposal stages to overseeing full-scale implementation projects.
- Drive rapid value creation by identifying the most efficient paths for iterative delivery and continuous improvement opportunities.
- Monitor and optimize development efficiency, operational effectiveness, code quality, and overall value delivery, making strategic adjustments, as necessary.
- Collaborates on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption.
Governance
- Engage in governance activities to enforce best practices and standards across development processes.
- Leads technical governance processes and participates in the ServiceNow Steering Committee.
Team Management
- Lead and mentor technical teams, fostering a collaborative environment that encourages knowledge sharing and professional growth.
- Communicate essential information to facilitate effective planning and execution of development engineering tasks in agile sprints.
- Help oversee the training and development of engineers, coordinating with immediate manager to align efforts.
- Implement strategies to ensure knowledge retention within the team through comprehensive documentation, commentary, and equitable work distribution.
- Collaboration:
- Ensure cohesive alignment with enterprise-wide architecture, agile methodologies, security protocols, product development, legal/compliance considerations, engineering quality assurance, and other relevant groups.
- Promote a culture of transparency and collaboration, facilitating cross-functional knowledge sharing and problem-solving.
- Operations:
- Resolve technical issues, validate assumptions, and verify approaches to maintain operational continuity.
Key Competencies
- Collaboration: Effectively communicates to a wide variety of audiences at all organizational levels, including the C-Suite.
- Results-Driven: Achieves clear, positive outcomes that constantly drive towards measurable business outcomes.
- Strategic Thinking: Assists in shaping strategy through the design and evolution of solutions, building trust through successful recommendations.
- Knowledgeability: Leverages extensive platform experience to assist customers in developing solutions, minimizing technical debt.
- Technical Evaluation: Provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
- Analytical Skills: Analyzes and translates business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Qualifications
- Certification: ServiceNow Certified Technical Architect (CTA) certification is preferred.
- Experience: 8-10 years Industry experience as a ServiceNow developer or architect with a Strong understanding of ServiceNow platform capabilities and customization options.
- Technical Proficiency: Proficiency in end-to-end software development life cycle and successful delivery of technical solutions.
- Visionary Thinking: A forward-thinking mindset to drive innovation and improve user experiences.
- Communication: Excellent communication and presentation skills to collaborate effectively with cross-functional teams.
- Leadership: Prior experience in leading solution reviews and leading technical governance boards.
If you are passionate about shaping the future of ServiceNow products and thrive in a dynamic environment, we would love to hear from you!
About Us
Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty®
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report .
You’ll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World’s Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America’s Most Innovative Companies.
- Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
