Manager Customer Delivery Management

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides leadership and oversight to the Customer Delivery Management group. Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Delivery Management by analyzing financial and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.

Responsibilities

• � Directs the efforts of professional Customer Delivery Management Analysts.
• � Works with Sales teams on retention of assigned accounts by ensuring provision of exceptional customer care and follow-up.
• � Ensures customers are met with on a regular basis in accordance with customer size and team activity.
• � Collaborates with internal business leaders to introduce, change and enhance both internal and external processes.
• � Attends customer meetings as a DN management representative.
• � Delivers customer and leadership communications and presentations.
• � Provides leadership to team members to ensure installations and all account administration is meeting targets.
• � Closely monitors customer survey results and looks for and resolves root cause issues as required.
  
  
  

Qualifications


Required Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 6-8 years of experience in Account Delivery Management and typically 0-2 years leadership experience.
• Fluent business English skills (Written and spoken).
  
  

Salary Range: $90,000 to $100,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the plan and/or program, whereby an award, if any, may depend on various factors, including, without limitation, individual and organizational performance.

Benefits

Health, Dental, and Vision Insurance

Life Insurance

Critical illness, Accident, and Hospital Indemnity Insurance

401(k) Savings Plan

Health Savings Account

Leave of Absence Benefits

Paid Time Off

The application window is expected to close November 22nd, 2024

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations