About St. Jude
There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
St. Jude is seeking a ServiceNow Architect (Principal or I) to own, design, and deliver transformative solutions built on the ServiceNow platform. These innovative solutions will address critical challenges, enhancing overall efficiency and ensuring the smooth operation of essential services that support St. Jude's mission. By optimizing our internal processes using technology, you will play a key role in enabling our organization to focus on advancing research and providing care for our patients.
The architect is a self-motivated individual able to address the full lifecycle of a challenge with limited oversight by:
• Developing relationships with key stakeholders to facilitate effective collaboration
• Researching and understanding the business context of the challenge and the details of the challenge itself
• Designing solutions leveraging the ServiceNow platform that address the needs of the business, provide a high-quality user experience, adhere to ServiceNow design leading practices, and fit appropriately within the larger technology architecture at St. Jude
• Implementing designed solutions in partnership with development resources by leveraging technical ServiceNow platform expertise and an understanding of ServiceNow development leading practices
• Delivering built designs into the production environment in partnership with administration resources to see solutions through to completion
A deep understanding of the ServiceNow platform, technical capability, and a strong familiarity with ServiceNow leading practices are key to the success of the architect. The capabilities driving success more than familiarity with any application or process area will be the ability to own a challenge, research and learn how to address it, and deliver results with minimal direction and oversight.
The architect will work in partnership with program leadership, stakeholders throughout St. Jude, the platform architect, and others on the core team.
This position may be eligible for the possibility of remote work.
Principal Level Architect Job Responsibilities:
- Own, research, and understand assigned challenges faced by program stakeholders. Design, implement, and deliver ServiceNow solutions to address challenges.
- Maintain familiarity with ServiceNow leading practices for architecture and development and apply these practices in solutions delivered.
- Provide tier 3 support and guidance for complex technical incidents.
- Consistently provide ideas and honest, constructive feedback to drive continuous improvement in technology, team dynamics, and operating models.
- Collaborate with internal and external peers to foster innovation and growth.
- Develop and nurture relationships with key stakeholders to foster collaboration and ensure relevance and success of solutions delivered.
- Provide concise, well-formed documentation and architectural diagrams when doing so is valuable for the solutions delivered.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
Principal Level Architect Minimum Education and/or Training:
- Bachelor's degree in computer science, data science, information science, business, or related field required.
- Master's degree preferred.
Principal Level Architect Minimum Experience:
- Minimum requirement: 8+ progressive years of IT experience preferably in systems programming and development across multiple application tiers.
- Proven history of owning and independently designing, building, and delivering complex technology solutions built on the ServiceNow platform in alignment with leading practices.
- Proven history of simplifying complex challenges and understanding of when a solution merits complex architecture.
- Proven history of effectively communicating with diverse audiences across management levels within and outside of IT.
- Experience in both healthcare and non-healthcare environments a plus.
- ServiceNow certification a plus.
- Significant experience and expertise in system architecture and design.
- Significant experience and expertise in application troubleshooting/debugging.
- Experience in programming with querying languages (e.g., GlideRecord API).
- Significant experience and expertise in SDLC methodologies (e.g., Agile, Waterfall, CI/CD).
- Experience in organization capability development within systems programming & development.
- Proven performance in earlier role/comparable role.
Level I Architect Job Responsibilities:
- Own, research, and understand assigned challenges faced by program stakeholders. Design, implement, and deliver ServiceNow solutions to address challenges.
- Maintain familiarity with ServiceNow leading practices for architecture and development and apply these practices in solutions delivered.
- Provide tier 3 support and guidance for complex technical incidents.
- Consistently provide ideas and honest, constructive feedback to drive continuous improvement in technology, team dynamics, and operating models.
- Collaborate with internal and external peers to foster innovation and growth.
- Develop and nurture relationships with key stakeholders to foster collaboration and ensure relevance and success of solutions delivered.
- Provide concise, well-formed documentation and architectural diagrams when doing so is valuable for the solutions delivered.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
Level I Architect Minimum Education and/or Training:
- Bachelor's degree in computer science, data science, information science, business, or related field required.
- Master's degree preferred.
Level I Architect Minimum Experience:
- Minimum requirement: 5+ progressive years of IT experience including systems programming and development.
- Proven history of owning and indepently designing, building, and delivering complex technology solutions built on the ServiceNow platform in alignment with leading practices.
- Proven history of simplifying complex challenges and understanding of when a solution merits complex architecture.
- Proven history of effectively communicating with diverse audiences across management levels within and outside of IT.
- Experience in both healthcare and non-healthcare environments a plus.
- ServiceNow certification a plus.
- Advanced experience in system architecture and design.
- Experience in programming with querying languages (e.g., GlideRecord API).
- Advanced experience in application troubleshooting/debugging.
- Advanced experience in SDLC methodologies (e.g. Agile, Waterfall, CI/CD).
- Advanced experience providing technical guidance and mentorship within Systems Programming & Development.
- Proven performance in earlier role/comparable role.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $125,840 - $238,160 per year for the role of ServiceNow Architect (Principal or I).
Explore our exceptional benefits!
Diversity, Equity and Inclusion
St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
