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Implementation Manager

Remote:

Full Remote

Contract:

Full time

Salary:

85 - 120K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years in customer-facing roles, Experience in financial services or SaaS, Basic finance knowledge required, Project and stakeholder management, Strong organizational and time management skills.

Key responsabilities:

Lead deployment projects and build relationships
Understand business needs and set requirements
Manage multiple concurrent projects effectively
Collaborate with Sales and Customer Success teams
Identify and resolve deployment issues

Standard Metrics Scaleup https://www.standardmetrics.io/

51 - 200 Employees

See more Standard Metrics offers

Job description

Standard Metrics, formerly known as Quaestor, is an automated financial collaboration platform that helps investors and founders to move faster together and make better, forward-facing decisions. We're a full-time team of product builders, investors, and optimists, rebuilding investor relations from the ground up. Standard Metrics is backed by 8VC and Spark Capital along with other leading software VCs and angels and is currently a trusted resource for many of the top venture capital firms in the world.

Come Build With Us

We are building out our Deployment team to onboard and train new customers and to ensure they are positioned for success. You will become a trusted advisor for some of the top venture capital firms and startups in the world, deeply understanding their business goals in order to implement best practices and ensure that our customers have a seamless onboarding experience.

What You’ll Do

Serve as the project lead for customers during the deployment process by building strong relationships with key stakeholders
Collaborate with customers to understand their unique business needs and translate them into clear project requirements and objectives
Lead multiple projects by prioritizing and managing conflicts of schedules and resources
Partner with Sales, Customer Success, and Data teams to ensure seamless hand-offs
Advise on best practices and lead customer training sessions throughout the project lifecycle
Identify and resolve deployment related issues or escalations, working closely with the Customer Success team to find solutions and mitigate risks
Maintain accurate and up-to-date documentation of deployment activities, milestones, and customer-specific configurations
Continuously evaluate and enhance our deployment processes, identifying opportunities for increased efficiency and scalability

What You’ll Bring

3+ years of relevant experience in a customer-facing role, ideally within financial services, enterprise B2B SaaS, consulting, or related field
Basic finance knowledge required
Experience in project management and stakeholder management
Ability to manage and prioritize multiple projects running in parallel
Outstanding communication, organizational, and time management skills
Ability to prioritize and context-switch effectively to complete simultaneous projects while seeing each through to the finish line
Passion for technology, startups, entrepreneurship, and/or venture capital is a plus

For our employees, located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary for this role is between $85,000-$120,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications.

Health and dental insurance: We cover you and your family's medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.

Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.

Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.

Complete transparency: Everyone has full access to business metrics and financial information about the company.

Regular offsites: While we are a remote first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at recruiting@standardmetrics.io.