Fundraising Operations Coordinator (Full Time Remote)
Our Organization
CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.
Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.
For more information visit www.cdpcommunity.org
Position Overview
As a member of the Operations team, the Fundraising Operations Coordinator will have the opportunity to learn non-profit fundraising practices and gain experience with Customer Relationship Management (CRM) systems, while working to ensure a sustainable future for NPR and PBS public media organizations across the country. The Fundraising Operations Coordinator works primarily in a Salesforce CRM to assist public media organization employees with their inquiries. The Fundraising Operations Coordinator also works in RevCRM, a non-profit fundraising CRM, to manage a wide array of fundraising initiatives on behalf of our public media Clients. The Operations team works collaboratively with internal technology, marketing, and client services teams to best serve our partner stations. The Fundraising Operations Coordinator reports directly to the Fundraising Operations Manager.
Priorities
• Assist partner station development staff by researching and resolving donor issues submitted through our case system
• Coordinate station pledge drives by creating campaigns to track pledge program success
• Facilitate fulfillment of donor membership benefits, including thank-you-gifts and pledge acknowledgements
• Maintain data quality within our CRM system
• Occasional overtime/afterhours work required to meet critical deadlines
Experience/Skills
• Strong written and verbal communication skills
• Strong Time management skills
• Ability to work well with others in an inclusive & open environment
• Ability to troubleshoot and problem solve within a technological framework
• Commitment to learning and adapting within a fast-paced office environment
• Proficiency with the Microsoft Office Suite and familiarity with CRM systems is a plus
Educational Requirements
Bachelor’s Degree or equivalent work experience preferred
All CDP employees have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes, as listed below:
• DEI mindset: You embrace and demonstrate a diversity and inclusion mindset and role model these behaviors for the organization.
• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented: You’re able to understand, work in, create, and improve processes.
• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.
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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.
CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at accomodations@cdpcommunity.org.
