Vice President, Contact Center Telephony

Are you looking for a place where you can bring your passion, drive and ambition?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Vice President of Contact Center Telephony on the Neighborly Customer Solutions (NCS) team, a typical day for you will include:

• Lead the strategy, development, and management of the telephony and CCaaS infrastructure across NCS. 

• Collaborate with internal teams to integrate CCaaS and Call Tracking solutions with CRM, AI, and customer engagement platforms. 

• Ensure that all systems align with the organization's customer service objectives and business goals. 

• Monitor performance, resolve issues, and identify opportunities for improvements and cost efficiencies. 

• Manage vendor relationships and evaluate new technologies to enhance the customer experience. 

• Provide leadership and direction for cross-functional teams on telephony-related projects. 

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • 10+ years of professional experience in telephony systems, customer experience platforms, or related fields, with a strong emphasis on CRM and AI integration.
  • 5+ years of leadership experience, managing large-scale telephony projects and leading cross-functional teams.
• Skills:
  • Proven experience in telephony systems, customer experience platforms, or related fields. 
  • Strong knowledge of CRM and AI integration with customer experience systems. 
  • Leadership experience managing large-scale technology projects and leading teams to generate a vision, set direction, and achieve goals. 
  • Excellent problem-solving, organizational, and communication skills, with the ability to persuade and engage individuals at all levels, both internally and externally. 
  • Ability to collaborate cross-functionally and align technology strategies with broader business objectives. 
• Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. A Master’s degree in a relevant discipline is preferred but not required.
• Schedule / in-office requirements: Onsite at our Irving, Texas headquarters.

Bring your goals and be enabled to reach them.

• Competitive Pay: Base + Annual Bonus Potential + Equity
• Benefits: www.myneighborlybenefits.com

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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