Risk/Fraud Operations Manager

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.n

Role Summary

As the Risk Operations Manager you will report directly to our business operations VP, and part of your responsibilities will include:

• Oversee team of risk analysts to support the Experian Consumer Services business.
• You will maintain, populates and reviews risk and issue management across internal and external tools.
• Engage with management to ensure technology issues are dealt properly
• You will monitor risk strategies to ensure delivery within agreed deadlines and to required quality.
• Perform policy compliance reviews.
• Apply appropriate to ensure approach is taken to manage risks.
• Raise and manage all regional policy deviations and exceptions.
• Maintain process management and documentation management standards.
• Support internal, external fraud and risk related audits.
• Identify compliance learning and training needs for ECS, provide training, consultation and support in issue resolution to internal personnel.
• You will be liaison and POC for new risk issues, including process assistance, tools, tracking status and status of issues.
• Conduct deep dives on risk, compliance, and security-related processes implementing automation while challenging the status quo.
• Provide statistical information to multiple levels of management through the use of dashboards.
• Develop control processes working with key stakeholders on writing and documenting processes.
• Create and reports on KPIs to executive management for policy compliance status.
• Prepare summaries and analysis for monthly risk related meetings for executive management and actions follow up tasks within time sensitive windows.
• Focus on improvement of processes across all tasks collaborating with teams across the organization.

Knowledge, Experience & Qualifications

• University bachelor degree in Computer Science or related field
• 3 years' experience of working as a Risk or Fraud Manager, or in an IT governance role.
• People manager experience
• Posses technical professional certifications CRISC, CISM, CISA, CISSP is desired
• Experience of cross-regional work for a regulated multinational company, regional regulation awareness and/or management.
• And proficiency with Microsoft Excel, Tableau or similar analytical tools a must. Mid-level proficiency with Word and PowerPoint.
• Analysis and research skills to identify anomalies in data results to senior management.
• Use ability as a experienced specialist in accordance with company policies and procedures to complete complex tasks in creative and effective ways.
• Analytical skills and to perform assigned tasks successfully.
• To work with employees at all levels of the organization.

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

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#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.