Manager, Fraud Prevention (Remote in PA, MD, VA, NC, SC, GA ONLY)

The Fraud Prevention Manager is responsible for providing independent leadership and support to Atlantic Union Bankshares Corporation (AUB) and its related non-bank affiliates on the prevention and early detection of fraud risk to the enterprise across all products, services, and delivery channels. The Fraud Prevention Manager serves as a second line of defense subject matter expert within the organization and supports the Director of Enterprise Fraud Management regarding enterprise-wide projects with Fraud impact, influencing key stakeholders to ensure needs are recognized and prioritized to achieve quantifiable results.  The Fraud Prevention Manager will be charged with making independent decisions using sound judgment to manage a team to attain the risk appetite thresholds of the organization.

Position Accountabilities

• Provides overall management, direction, leadership, development, and coaching to a team(s) charged with the prevention and detection of internal and external fraud perpetrated against AUB, its related non-bank affiliates, and stakeholders, ensuring SLAs, capacity, and workflow plans are scalable and sustainable for a growing organization.
• Ownership for directing and coordinating development and review of best-in-class policies, procedures, and processes to support fraud prevention and detection functions within the FIU Fraud team.   
• Recognizes enterprise-wide training needs, interdepartmental and enterprise-wide communications and works collaboratively with first- and second-line partners to meet the needs of such training and communications. Providing oversight and guidance to those partners on effect communication.
• Serves as the Director of Enterprise Fraud Management’s SME on implementation of Fraud related projects and initiatives.
• Identifies and establishes appropriate profitability trade-offs using tools and technologies to balance customer experience with loss management.
• Charged with establishing and building strong partnerships with multiple key LOB and external partners to lead the development and implementation of fraud risk management strategies based on customer behaviors.
• Lead and manage a team of fraud professionals, providing guidance, support and mentorship to ensure high performance and engagement.
• Develop and implement training programs to enhance team skills and career development.
• Oversee recruitment and onboarding processes, ensuring new hires are effectively integrated into the team.
• Resolve conflicts and address employee concerns in a timely and effective manner.
• Manage team schedules and workloads to ensure optimal productivity and work-life balance.
• Serves as the fraud SME on internal boards and/or committees led by the PMO and/or other business partners championing applicable projects to ensure fraud controls are considered as part of risk management activities, incorporated into product or service risk profiles, adequately designed, and operating effectively.
• Demonstrates a high-level of input and engagement on strategy, creating and delivering reporting and analytics to senior management at the direction of the Director of Enterprise Fraud Management to measure and ensure maximum efficiency of the Fraud Prevention Team.    
• Presents fraud risk results, threat analysis, and prevention recommendations accurately and effectively to the Director of Enterprise Fraud Management, the Enterprise Risk Management team, LOB partners and other audiences as necessary through the Fraud Strategy Board.
• Works in partnership with the Model Risk Management department to ensure vendor relationships for enterprise fraud risk management tools and models have been appropriately documented / managed.
• Evaluates fraud risk mitigation tools while understanding false-positive impact and business growth objectives in a compliance environment, providing independent decisions to the Director Enterprise Fraud Management.
• Assists the Director of Enterprise Fraud Management in the review and implementation of new products and services, including digital products and services, identifying fraud risks and making recommendations to mitigate fraud risk.
• Build effective and responsive teammates by driving teammate engagement and a high-performance culture where teammates can excel through accountability, support, and empowerment, ensuring effective performance management, mentoring, and development.
• Serves as a representative of AUB’s FIU Fraud team with regulatory bodies, financial institution associations, and Fraud related industry associations.

Organizational Relationship

This position report to the Director of Enterprise Fraud Management

Supervision of Others – Yes

Position Qualifications

Education & Experience

• Bachelor’s degree in Criminal Justice, Business, or a related field, or equivalent experience is required.
• Must have at least 7 years of experience in financial crimes, fraud investigations, banking operations or any combination of those functions. Must have 5 years of experience managing a fraud risk management function in a financial institution or regulatory agency.
• Professional designation as a Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Certified AML and Fraud Professional (CAFP) preferred.

Knowledge & Skills

• Self-Driven, independent decision-maker
• Ability to balance strategic thinking with execution and solid cross-functional collaborate results-oriented work.
• Ability to effectively articulate a vision and strategy as well as communicate strategic direction.
• Adept at building relationships and collaborating to achieve positive outcomes.
• Superb communication, presentation and interpersonal skills with large and diverse group dynamics, and the ability to explain complex fraud issues in simple and clear ways.
• Working knowledge of financial institution operations, policies, and procedures, with ability to research, analyze and recommend enterprise-wide policy, program, and procedural enhancements.
• Working knowledge of fraud and financial crimes banking laws, regulations, operations and procedures.
• Advanced written, oral, interpersonal and negotiating skills with ability to prepare and present technical presentations and train employees.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an EEO/AA, Minority/Female/Disability/Veteran employer. We maintain a drug-free workplace.