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Call Center – Kansas City Remote

extra holidays
Remote: 
Full Remote
Contract: 
Salary: 
33 - 35K yearly
Experience: 
Junior (1-2 years)
Work from: 
Italy, Missouri (USA), United States

Offer summary

Qualifications:

1 year call center experience, 6 months remote work experience, High School diploma or GED.

Key responsabilities:

  • Handle inbound calls only
  • Respond to consumer inquiries and issues
  • Educate on pre-authorizations
  • Meet established performance goals
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RemX | The Workforce Experts Human Resources, Staffing & Recruiting XLarge https://www.remx.com/
1001 - 5000 Employees
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Job description

Description

Location – Must be local to Kansas City Only. No out of state

Pay: $17.00 | Bilingual Spanish $18.00

Hours: Hours vary between 7am-11pm Mon-Sun

Title: Customer Service Representative

Job Responsibilities

  • Inbound calls only
  • Respond to and own consumer inquiries and issues.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.

Requirements

  • 1 year of recent call center experience
  • 6 moths of previous remote work experience
  • High School diploma/ GED Required
  • Complete Bilingual Spanish Test and Basic computer assessment

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Experience

Level of experience: Junior (1-2 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Problem Solving
  • Customer Service
  • Verbal Communication Skills
  • Basic Internet Skills

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