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Office 365 Support Engineer - 100% Remote in Guatemala

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Guatemala

Offer summary

Qualifications:

3+ years of M365 platform support experience, Basic proficiency with PowerShell, Familiarity with Microsoft Active Directory.

Key responsabilities:

  • Provide first level troubleshooting for M365 technologies
  • Assist business integration of M365 tools
  • Process and resolve helpdesk tickets promptly
  • Monitor environment health and report issues
  • Create documentation related to M365 policies
The Dignify Solutions, LLC logo
The Dignify Solutions, LLC Human Resources, Staffing & Recruiting SME https://thedignify.com/
51 - 200 Employees
About The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains). The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals. The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model. We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner. The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space. Why us: The Dignify has a Client-Centric Culture & a rock-solid US based Leadership Management Team. With 30 years of experience into IT & Professional Services - Staffing, we know how to get the job done. Strong focus on quality Commitment to Skill-building Highly Trained Technical Recruiters Experience & Maturity Robust Process for Global Service Delivery.
See more The Dignify Solutions, LLC offers

Job description

  • Provide first level troubleshooting for issues with M365 technologies including, but not limited to
  • SharePoint
  • Email
  • Teams
  • OneDrive
  • Any other technologies that are part of the base M365 suite of tools
  • Work with the business to assist in integration of the basic M365 suite into their everyday work.
  • Facilitate and maintain connections with Microsoft and other vendors to provide additional levels of support for integrated technologies that work in conjunction with the M365 technologies.
  • Process and resolve helpdesk tickets in a timely manner, within required SLAs
  • Monitor overall environment health and raise any issues of concern to senior technology leaders.
  • Manage sign-ins, MFA, and overall permissions within the M365 environment.
  • Create documentation, as requested, about policies and procedures governing the M365 environment.
  • Exceptional skills in troubleshooting and solving technical issues.
  • Detail oriented individual preferred
  • Ability to handle multiple priorities and tasks simultaneously.
  • 3 plus years of experience supporting the back-end technologies of the M365 platform
  • Be available to attend meetings as required.
  • Be available to work off hours in the event of emergency situations.
  • Experience with the Service Now (SNOW) ticketing system
  • Basic proficiency with PowerShell
  • Familiarity with Microsoft Active Directory and the integration with M365

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationActive DirectoryMicrosoft Office 365Windows PowerShell

Other Skills

  • Troubleshooting (Problem Solving)
  • Detail Oriented
  • Multitasking
Are you interested?

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