Customer Success Manager

Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com .

Responsibilities

• Support activities associated with onboarding a new customer to help align on objectives, identify KPI’s and build a strong relationship from day 1.
• Conduct strategic meetings (I.e QBRs) with key customers, and work closely with internal team to identify opportunities for account expansion
• Proactively manage renewals on your accounts to timeline and in line with the commercial strategy
• Become an expert in the industry through deep customer collaboration, general research, and attending industry events
• Identify product feedback from customers to help shape the product roadmap
• Ability to empathize with, solve problems for and strategically guide customers
• Ability to adapt quickly to new software and constantly changing requirements
• Strong project management skill set, is technically knowledgeable, collaborative, and enjoys working closely with customers
• Ability to proactively self-manage multiple relationships and priorities
• Naturally curious and highly collaborative
• Ability to communicate effectively across departments while acting as the voice of our customers
• Highly developed commercial acumen
• Advanced written and verbal communication
  
  
  

Qualifications

• 4+ years of experience in Customer Success at a software organization
• Firm understanding of Software-as-a-Service commercial dynamics and customer lifecycle management
• Not required, but experience with healthcare software applications is a plus
• Experience presenting to senior management
• Experience working in a collaborative, fast paced, environment
  
  
  

Work location

• Remote (Australia)
  
  
  

Qualifications

• B.A or higher in a related field