Sr Technical Advisor
Based at our Head Office in Elland (With Flexible working options)
37.5 hrs per week Monday – Friday
Marshalls is the UK’s market leader in the manufacturing and supply of natural stone and hard landscaping products, supplying the construction, home improvement and landscape markets. No doubt you will have walked on our paths, and maybe taken a selfie at one of our famous landmarks such as Trafalgar Square, we have even paved every square on the Monopoly Board!
As a company with an unmatched product range and a respected brand, one of our core priorities is delivering exceptional customer engagement and service. We are now seeking a Senior Technical Advisor who will play a key role in upholding these high standards by providing expert guidance, managing complex issues, and ensuring our customers receive top-tier support and solutions.
So, What’s the mission?
Join our team as a Senior Technical Advisor and play a pivotal role in mentoring colleagues, resolving high-level claims, and ensuring our products meet the highest standards of quality and compliance.
You’ll be the go-to expert on our products, delivering clear guidance and support to both internal and external customers, and ensuring our business remains protected through thorough documentation and legal compliance. By collaborating with teams across the company, including sales, marketing, and manufacturing, you’ll help drive innovation and ensure that our products exceed customer expectations.
Responsibilities:
- Provide technical and sales support to internal and external stakeholders.
- Mentor and coach colleagues, sharing your expertise to enhance the team’s knowledge and skills.
- Project manage high-value commercial claims, ensuring efficient and cost-effective actions through to resolutions.
- Actively contribute to new product development by participating in research and development meetings.
- Keep up to date with all the relevant Standards and Regulations relating to the specification and use of our products.
- Ensure that all our products have the correct supportive and legal documents, to minimise risk to the business.
- Continually seek to understand our customers’ needs, so that we may improve the level of our services to exceed their expectations
- Deliver our advice in a polite, positive and friendly manner to instil customer confidence.
- Support the sales team by assisting in resolving customer disputes.
- Maintain accurate records in line with quality assurance systems.
- Assist in training sessions, presentations, and technical demonstrations.
- Promote best practices and innovation in problem-solving within the team.
- Collaborate across departments to share best practices and develop new opportunities.
- Actively uphold our customer-centric approach by striving to exceed customer satisfaction goals.
- Carry out reasonable requests of Senior Management and Directors.
What are the mission-critical skills?
This is a dynamic role that requires strong multitasking skills, as well as the ability to effectively manage your own schedule and workload. While we provide comprehensive training on our products, prior experience in claims handling within a customer-facing environment is highly beneficial. In this customer-centric position, you will be responsible for managing queries, complaints, and claims across various formats. The role is not prescriptive or script-based; it demands a combination of expertise, customer focus, and excellent communication skills, along with the ability to investigate thoroughly, ask the right questions, and apply sound judgment.
Essential:
- A national recognised construction related qualification (highly desirable)
- Significant experience in claims handling and/or construction roles, with a proven track record of success.
- Exceptional communication skills with the ability to engage with stakeholders at all levels.
- Proven experience in managing customer complaints or supplier issues.
- Solid understanding of complex technical issues within the construction industry.
- High-level experience in customer-facing environments.
- Knowledge & understanding of British Standards (BS7533, BSEN1338-1343) and experience with ISO standards (9001, 14001, 45001).
- Demonstrable experience in managing multiple & varying queries, requests and actions on a daily and weekly basis to ensure timely responses and resolution of complex issues.
- A flexible, team-oriented approach.
Desirable:
- Knowledge of standards / testing requirements to which our products need to conform.
- Experience of quality management systems and process control.
- Specialist knowledge in a construction, manufacturing role or alternative related field.
- An understanding of Marshalls products.
What’s in it for you?
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! You will be rewarded with the opportunity to learn and grow, achieving your career aspiration!
Benefits
- Based at our Head Office in Elland (With Flexible working options)
- Guaranteed Christmas holidays
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
- Health care cash plan – support with Dental, Optical, Prescription costs and many more!
- Enhanced Maternity, Paternity, and Adoption pay and leave
- 5% employer matched pension scheme
- Cycle to work scheme
- Employee discount on Marshalls and Marley products
- Retailer discounts
- Marshalls Wellbeing Centre – move, money & mind
- Life assurance
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.
We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.
Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!
No Agencies please
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