Support Manager (CIS) - Ru line

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our clients and are successfully operating in locations in Tier 1-3 countries. The company attracts and values ​​highly qualified specialists, which allows us to effectively build processes and successfully expand our presence in new locations.

Become part of a team that launches new projects in different markets and shapes the future of the iGaming industry.

We invite a responsible Support manager to our team. 

Your task is to provide a high level of service to our customers and promote our gaming brands on the global market. Working remotely, you will be able to demonstrate your customer service skills and make a significant contribution to our success.

Requirements:

- Stress resistance: the ability to work effectively and make decisions in stressful situations.

- Customer orientation: emphasis on meeting the needs and requests of customers.

- Quick decision-making: the ability to quickly analyze the situation and make decisions even in difficult and stressful situations.

- Non-confrontational: the ability to effectively interact with aggressive users and resolve conflict situations without escalation.

- Professionalism in communication: the ability to maintain a respectful and friendly tone when talking to customers, even in difficult situations.

- Confident computer skills.

Responsibilities:

- quick response to customer requests in online chats;

- Provision of consultations on functionality, technical issues, financial aspects and other areas. Also, clients can contact without a specific question, just to communicate, express negativity, etc.;

- achievement of personal financial goals and goals of the user service department;

- Collaboration with colleagues from other departments to improve processes and product.

We offer:

- Opportunities for training and professional growth

- Remote work from anywhere in the world

- High-level corporate culture and an experienced team ready to provide support

- Organization of corporate events and parties

- Paid vacation, sick and public holidays

Work schedule:

Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off

I will be happy to get acquainted with the details.

Contact for job vacancies: yulia.sl@progamingsoftware.com