Match score not available

Key Account Manager - Merchants (Acquiring )

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Europe

Offer summary

Qualifications:

2+ years in client success or business development, Experience with merchants in e-commerce, Excellent written and spoken English (B2+), Good command of Russian, Willingness to learn quickly.

Key responsabilities:

Assist merchants at all cooperation stages
Process onboarding of new clients and compliance control
Maintain long-term relationships and daily communication
Upsell current portfolio and develop sales networks
Plan client's development strategy for revenue increase

FYST Scaleup https://fyst.com

51 - 200 Employees

See more FYST offers

Job description

WHAT YOU'LL BE WORKING ON

Assisting the merchants at all stages of cooperation;
Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
Maintaining long-term business relationships and daily communication with merchants;
Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

WHAT YOU NEED TO SUCCEED IN THIS ROLE

2+ years of experience in clients success, business development role;
Experience in working with merchants in the e-commerce sector is mandatory;
Willingness and ability to learn new things quickly;
High sense of responsibility;
Good communication skills (for communication not only with the clients but cross-team communication daily);
Excellent written & spoken communication skills in English (not less than B2) and good command of Russian;

WHAT WE OFFER

✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
🔥 Work with coworkers who are passionate about their business;
💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
📖 The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off;
🎉 Team building events and corporate parties;