Offer summary
Qualifications:
Proficiency in SQL and database knowledge, Strong analytical and problem-solving skills, Excellent communication skills in English and Spanish.
Key responsabilities:
- Provide technical assistance and troubleshooting support to customers via various channels
- Create and analyze SQL queries for customer issue resolution
- Collaborate with the development team for escalated technical problems
- Document customer interactions for continuous improvement
- Stay updated with software updates and new features