Fulfillment Resolution Analyst - Remote

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

Job Summary:

As a Fulfillment Resolution Analyst at OneDigital, you will be responsible for performing member enrollment audits to ensure data accuracy in cloud-based benefits administration tools.

Duties:

• Complete audits in response to mismatches identified;
• Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff);
• Work with carriers on retroactive, exception, or standard requests related to member-level eligibility;
• Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier;
• Maintain documentation per workflows, procedures, and protocols; 
• Provide feedback and guidance to business stakeholders based on audit discoveries;
• Serve as the single point of contact for resolution lifecycle;
• Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)                                                                                                                       
• Meet or exceed department goals as defined; 
• Complete other duties and projects as assigned. 

Required Skills:

• Driven, self-motivated, and upbeat attitude;
• Must be self-motivated and disciplined;                                                   
• Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction;                                 
• Strong knowledge of D365 and Excel. (V-lookups, Pivot tables, Advanced Formulas);
• Excellent communication and interpersonal skills
• Ability to manage multiple assignments at one time                           
• Ability to thrive in fast-paced environment;                                                    
• Must be able to handle high workload volume and meet demanding deadlines;
• A high level of accuracy and attention to detail is required.

Required Experience:

• Current life and health insurance license, preferred;                             
• Minimum 2 years' cumulative experience.        

The typical base pay range for this role nationwide is $20 to $23 per hour.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!