Senior Solution Engineer, vGPU and Omniverse

We are looking for an expert software engineer who excels solving customer problems with DGX clusters (GPU-based supercomputers interconnected with InfiniBand network fabric). The ideal candidate also has experience developing software in virtualized or cloud infrastructure. We need someone who is someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups. Are you highly technical and can triage sophisticated customer hardware and network issues as well as develop key software improvements and tools for NVIDIA vGPU and Omniverse products?

Along with the NVEX support responsibilities, this job enables you to develop software for the same products you support. You can make a difference in both the current customer experience as well as the product's future! The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical. You will need to be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find.

What you will be doing:

• Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or bring up customer issues to engineering

• Triage customer issues involving NVIDIA vGPU and Omniverse products

• Own and drive critical customer issues to resolution

• Collaborate with engineering to document, recreate and resolve issues

• Develop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including vGPU, Omniverse, and AI Enterprise technologies

• Occasional work on weekends and holidays to support customers

What we need to see:

• BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience - however knowledge and practical experience reign supreme!!

• 5+ years experience developing with C/C++ on platform/server software

• Programming expertise in Python – can write scripts and tools

• 6+ years experience within the customer support escalation path, or providing direct customer-facing support

• Microsoft Windows OS and Linux System Administration on engineering and networking level

• Deep Linux OS knowledge and hands-on triage, and very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCI

• Deep understanding of various VDI Solutions such as Omnissa Horizon (previously VMWARE)

• Excellent communication, verbal and written English skills

Ways to stand out from the crowd:

• Experience supporting professional graphics solutions, deep learning or desktop virtualization

• Containerized solutions experience on a level of DCA and/or CKA

• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI)

• Linux OS including System and Network Administration at a RHCE level

• Networking and Linux Certifications such as RHCE, VCDX, CCIE, JNCIE

The base salary range is 132,000 USD - 258,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.