Technical Account Manager

Job Details 

Hours: Full Time 

Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden, Malta, Hungary, Spain or Poland.

Contract: Permanent 

At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.  

From the GO 

At Play’n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play’n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.  

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?  

What the role entails 

Some of the key responsibilities of our Technical Account Manager will be: 

• Experienced individual contributor who requires minimal supervision.
• Developing and managing the direction of integrations and technical account projects by interacting with the customer and understanding their needs.
• Assisting the clients with their queries, troubleshooting their issues, and guiding them through the integration and game launch process.
• Attending calls and meetings as required according to the client's needs.
• Consulting and coordinating with operational, compliance, development and product personnel to clarify intent, identify matters, and suggest a course for the client and the product.
• Develops, plans, defines and manages the scope of the projects until completion.
• Upholding the quality of the process in question such that it meets or even exceeds various quality parameters set.
• Works closely with sales and account management teams to win new business and increase sales to existing customers.
• Making sure that there is continuous communication, both horizontally and vertically.
• Contributing to the team repository, internal documentation, test cases, external documentation and education.

What we ask of you:

• Experience in administration and coordination of projects and tasks.
• Customer service orientated.
• At least 3 years’ experience in integration and technical project management.
• Good understanding of the technology behind APIs.
• Understanding API testing together with analysing technical requirements and issues.
• Knowledge of tools like Jira, OpenSearch and POSTMAN.
• Basic knowledge about development and release cycles.
• Communicative, structured, analytical and organised.
• Driven, determined and able to take initiative.
• Work independently as well as in teams.
• Fluent in spoken and written English.

Preferences:

• Experience with Microsoft products.
• Knowledge of SOAP UI and JSON.
• Having previous experience in the online gaming industry and understanding markets will be considered an asset.
  

What’s in it for you?  

If you feel great, you’ll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go.  

Apply now to find out more. It’s your best move. This opportunity will remain open until we meet the right candidate.  

GO for it. 

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.