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Manager, Technical Account Management (Remote)

extra holidays - extra parental leave - work from home

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Experience in people management position, Bachelor’s Degree in computer science or relevant work experience, Technical understanding of endpoint protection technologies, Experience as a Technical Account Manager, Ability to manage professional level employees.

Key responsabilities:

Lead a team of Technical Account Managers for APJ Region
Drive customer success through innovative solutions
Act as a coach and mentor for the team
Collaborate with sales teams for strategic planning
Maintain customer satisfaction and implement improvements

CrowdStrike Cybersecurity Large https://www.crowdstrike.com/

5001 - 10000 Employees

See more CrowdStrike offers

Job description

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in APJ region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for the APJ region.

What You'll Do:

Build, develop and support a customer-focused team comprised of Technical Account Managers supporting customers in the APJ Region
Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
Act as a coach, mentor, and educator to the Technical Account Managers on your team
Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
Participate in strategic planning sessions with customer success and sales management teams
Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
Identify needed resources for supporting the customer success strategy in the APJ region
Work collaboratively with sales counterparts, marketing, product development and other supporting teams
Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies

What You'll Need:

Experience in people management position, ideally in customer support / customer success
Bachelor’s Degree in computer science or relevant work experience
Technical understanding of endpoint protection technologies
Motivated with excellent organizational skills
Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
Strong communicator - written, verbal and presentation
Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
An aptitude for understanding how technology products and solutions solve business problems
Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations
Demonstrated experience working with Sales organizations and product teams
A demonstrated ability to manage professional level employees
Ability to foster a positive work environment and attitude
Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
Ability to work remotely and able and willing to travel on short notice, up to 25% of the time
Travel as needed

#LI-NR1

#LI-Remote

Benefits of Working at CrowdStrike:

Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.