Offer summary
Qualifications:
3+ months of customer service experience, High school diploma or equivalent, Proficient in Office 365 applications, Ability to use ticketing software, Comfort with SaaS technology preferred.Key responsabilities:
- Provide user support for assigned products
- Respond to customer inquiries through various channels
- Identify and resolve technical issues
- Document and escalate product bugs and concerns
- Maintain professionalism and rapport with customers