Senior IT Support Specialist (Tier 2)

Our IT Support Team is seeking to hire experienced IT professionals to join our reinforcement group. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task.

The Support Specialist and IT Consultant roles are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.

Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

THIS ROLE IS FOR YOU IF:

• You want to work for a company that listens to its staff and continues to work toward being a Great Place To Work

• You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

• You love Helping People Accomplish More through supporting IT systems.

• You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business

• You’d rather spend most of your time on challenging issues rather than common day to day IT support requests

• You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.

• You’d like to spend a part of your day mentoring others with less experience

• You’d like to be surrounded by team members that you can learn from and collaborate with

• You are interested in working in a company that encourages and helps you increase your skill-sets and continue your education through training and certification assistance

• You want to work in a role that consistently provides you with the ability to go home on time

REQUIRED:

• 1 years experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk

• Experience working on a technical support team, at a tier 2 or tier 3 level

• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

• Excellent organizational skills

• Excellent communication skills and professionalism

• Strong passion for working with information technologies

Don’t have these qualifications, but still interested in joining the Miles IT team? You may want to consider our IT Support Consultant or IT Internship 0pportunities.

PREFERRED:

• 3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk