Go-to-Market (GTM) QA Specialist

Description

Bizzabo is looking for a skilled Go-to-Market (GTM) QA Specialist to join our amazing global Operations team. We are looking for a motivated, proactive, and positive person with strong project management skills able to organize their work. Join our dynamic operations department, where we streamline processes, enhance efficiency, and drive growth. This role will be responsible for supporting Bizzabo’s Go-To-Market teams by analyzing sales communications, CRM data accuracy, and team performance metrics in accordance with internal policies and sales playbooks.

Bizzabo’s Event Experience Operating System is a modern, intuitive platform used by the world’s leading organizations to deliver immersive experiences and events at scale. Named a Leader in the Gartner® Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio, regardless of format or size. Bizzabo is recognized by Newsweek as a 2024 Global Most Loved Workplace and as a 2024 Top Most Loved Workplaces® for LGBTQ+ employees. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan and is headquartered in New York and Tel Aviv. 

Requirements

What you’ll be doing:

• Outline quality assurance procedures and policies and oversee implementation of QA procedures.
• Conduct regular audits and assessments of sales and customer success (CS) calls, emails, pipeline structure, and data accuracy to ensure adherence to company standards, policies, and best practices.
• Identify areas for improvement within the sales/CS process, scripts, talk tracks and best practices, root cause-and-effect relationships within datasets, including non-obvious correlations, and work with the sales team to implement necessary changes.
• Provide targeted feedback to ensure consistent quality across the team.
• Measure the effectiveness of the sales/CS teams and provide data-driven insights about representatives’ performance: targets’ attainment, conversions, SLA time-to-response, regularity of communications, MEDDIC completeness of information.
• Prepare detailed reports on QA findings and present actionable insights to management.
• Maintain comprehensive records of quality assessments.
• Work closely with the sales, customer success, marketing, and finance teams to align QA processes with overall business objectives.

Who you are:

• Minimum of 3-5 years of experience in Sales, Customer Success, Sales QA, Sales Operations.
• You have excellent verbal and written English. 
• Detail-oriented with a strong focus on accuracy and quality.
• Demonstrated ability to manage multiple projects simultaneously with a keen attention to detail.
• Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively. with all levels of management and cross-functional teams.
• Proactive and positive-minded approach to work.
• You participated in automating or optimizing business processes you owned.
• Proficient in CRM software (Salesforce or similar system), BI tools, or other sales tools (Gong, Salesloft, Zoominfo).