At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
The Customer Training Specialist is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
What you'll do:
- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
- Work on accounts and problems of moderate scope.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
- Other related duties as assigned
What you'll bring:
- 2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
- Excellent communication, presentation and organizational skills.
- Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
- Working familiarity using a video conferencing tool for virtual presentations
- Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, gmail and google calendar.
Preferred Qualifications:
- Proficiency in Google-Suite products.
- Proficiency with some sort of CRM or tracking/management system, preferred but not required
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale
Shift timing: Night shift
Work location: Chennai (Hybrid: 3 days work from office)
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
