Career Pathways Guide - US Enterprise
November 2024
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).
Role: Full-time, benefits eligible
40 hours/week, weekday/daytime hours, some evenings and weekends required
Reports to Program Manager
Applicants must be legally authorized to work in the United States
Languages: Seeking applicants with language proficiency in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.
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Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
The Role:
The Career Pathways Guide will provide high-touch, highly person-centered individualized services to a caseload of 30+ participants (individuals who are eligible for ORR services, “refugees”). The Career Pathways Guide will conduct community outreach, assessment, intake, resource and referral, work closely with refugees to develop their personalized career development plans, and bridge refugees’ experience with educational and employer partners.
JOB DUTIES:
1. Outreach* 15%
- Conduct outreach at area colleges, universities, community-based organizations, etc. to actively promote the program; focus on both eligible community members and students. Work in tandem with Alight’s Program Manager and Program Director.
- Conduct outreach through various methods including flyers, brochures, radio ads and more; work in tandem with Alight’s Program Manager and Communication Manager and adhere to agency policies and procedures.
2. Enrollment and Assessment* 15%
- Screen participants for eligibility to specific programs as outlined by funder guidelines
- Enroll participants and complete appropriate intake process according to funder and agency policies.
- Work closely with participants to develop their personalized career development plans
3. Education and Career Coordination* 30%
- Provide highly person-centered support to guide participants.
- Develop and maintain relationships with educational partners and gain in-depth knowledge of credit for prior learning, credit for prior experience and transfer of credit opportunities.
- Assist participants navigate college/university or career pathway enrollment process, including identifying school, gathering transcripts, applying for financial aid, apply international transcripts that have been reviewed, accessing credit for prior learning/experience and transfer of credit options as needed, etc. and provide support for participants who are currently enrolled in college.
- Assess individual eligibility for tuition assistance (after application of Financial Aid) in line with agency and funder policies.
- Assess individual needs and eligibility for support services that are in line with the agency and funder policies.
- Support persons throughout their career pathway experience in order to see participants graduate or successfully complete course.
- Assist participant in maintaining and adjusting their personalized career development plan as relevant.
4. Job Readiness and Employment* 20%
- Work in tandem with Program Manager who develops and maintains formal and informal employer partnerships; continuously share participants' education, work history and employment goals with the Program Manager and provide job leads to participants.
- Provide support such as resume building, application assistance, interview preparation, and general U.S. employer cultural onboarding, among other things as needed.
- Connect participants to specialized services, such as English Language training.
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5. Data/File Management and Reporting* 15%
- Consistently meet outcomes defined by grantor (ORR) and Alight.
- Contribute to department-wide performance on outcomes.
- Input required data into digital databases, including Workforce One, Salesforce, and/or other platforms as necessary, in an accurate and timely manner for all participants.
- Maintain all required case file documentation per grantors and agency policies.
- Ensure thorough and accurate case notes in online case management system.
- Participate in periodic internal and external (funder) case file monitoring.
6. Other Responsibilities* 5%
- Refer participants to Alight’s and referral partners’ services to support participant's economic-self-sufficiency and to meet funder outcome requirements.
- Adhere to proper confidentiality practices and complete yearly trainings as required by Alight and funder.
- Other duties, responsibilities, and projects assigned.
Regular travel within the Twin Cities Metro Area is expected, and occasional travel to Greater MN, Washington, D.C.
The Team
You will coordinate with every team member on the US Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following competencies:
- You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.
- Fluent in English and a second language proficiency (Somali, Oromo, Amharic, Swahili, Spanish, etc.), and comfortable communicating in-person, over the phone and via email. Ability to proficiently speak/write/read/understand English required.
- Two years of professional experience in college/educational counseling, employment/vocational counseling, or other human services area preferred.
- Knowledge of the higher education system preferred.
- Excellent interpersonal communication, counseling/coaching, and conflict resolution skills required.
- Ability to pay attention to detail, balance competing priorities, shift focus quickly, and adhere to deadlines required.
- Ability to learn and use a variety of computer programs competently to perform daily work.
- Knowledge of systemic social and economic challenges faced by refugees preferred.
- Knowledge of educational and community resources preferred.
- Knowledge of refugee career pathways programming preferred.
- Ability to make a human connection and engage with a variety of people in an ever-changing environment.
- You understand how to track information and are highly organized.
- You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
- You are culturally agile and are invigorated by co-creating with multiple partners.
- You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside.
- You deliver your work generously and take ownership of everything that lands in your lap.
- Driver’s license and Motor Vehicle Check clearance along with access to dependable transportation required.
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.
Salary Range:
$50,000 to $55,000
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws govern
