Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Brand Ambassador in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
- Manage daily operations across multiple teams ensuring smooth and efficient performance
- Provide immediate on-the-floor support to agents and the operations team for resolving customer inquiries quickly and effectively
- Monitor team performance, ensuring consistent achievement of service quality targets
- Collaborate with training teams to address skill gaps and lead ongoing coaching and staff development
- Act as the point of contact for escalated issues and ensure swift and professional resolutions
- Motivate and engage team members by fostering a positive environment and recognizing achievements
- Analyze performance data to identify areas for improvement and implement process enhancements
- Work closely with cross-functional teams to align operational goals and improve customer service initiatives
- Optimize real-time customer experiences by ensuring prompt handling of issues
- Collaborate with vendor teams to ensure seamless coordination and operational efficiency
What we are looking for:
- Bachelor's degree or equivalent experience in operations, business management, or a related field
- 3-5 years of experience managing operations or customer service teams, ideally in a fast-paced environment
- Strong leadership skills with a proven ability to manage multiple teams
- Experience with customer service tools and technologies (e.g., CRM systems)
- Excellent problem-solving and decision-making skills, especially in real-time situations
- Strong communication skills with the ability to work across teams and departments
- Ability to work under pressure and adapt to shifting priorities and workloads
- Experience working with vendor teams is a plus
- High emotional intelligence with a strong ability to motivate and engage team members
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
- Flexible working hours and remote working arrangements depending on the job.
- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.
We recognize you
- Ignition of the hero in you through our "JustHeroes’’ Reward and Recognition Program.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.
ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let’s become #everydaybetter, together!
