Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ Options

Are you ready for a career you can BELIEVE in?

• Do you have a strong belief in the 2nd Amendment?
• Do you support the natural-born right to armed self-defense?
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
  
  
  

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at https://www.usconcealedcarry.com/

Elevate your career with us and reap the rewards of your success!

• Starting hourly wage is $22.00 per hour plus incentives
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite Membership & Store Discounts
  
  
  

Position Summary

As a Retention Specialist at Delta Defense, you'll be the go-to person for our USCCA members re-evaluating their membership. Your role is an essential one, requiring a blend of empathy and professional assertiveness.

You'll be tasked with addressing member concerns, demonstrating the true value and benefits of our USCCA membership. Your ultimate aim? To foster member retention while addressing any additional needs they might have.

If you're eager to be part of a high-energy team that's all about making a difference, this could be the perfect fit for you. After all, our success is fueled by helping our members avoid danger, save lives and keep their loved ones safe. We need someone like you to help us do just that. So, are you up for the challenge?

Essential Duties & Responsibilities

• Develop and implement customer retention strategies to increase loyalty and retain business.
• Prevent cancellation of services by offering alternative solutions during inbound calls.
• Be clear, confident, concise and professional on the phone.
• Deepen member relationships through needs assessment.
• Ensure consistent follow up with members as needed.
• Coach, mentor and train other team members as needed.
  
  
  

Skills/Abilities And Education Requirements

• High school diploma or equivalent required.
• 1 year+ of retention-specific sales experience preferred.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent communication skills with the ability to quickly establish rapport with people.
• Strong conflict resolution skills and able to remain calm in stressful situations.
• Relentless follow-through and ability to balance multiple priorities.
• Possess a high level of professionalism and confidentiality.
• Confident, competitive and dependable.
• Demonstrates the Core Values of Delta Defense, LLC.
• Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.
• Training is virtual for remote employees.
  
  
  

This position can be performed in our beautiful headquarters in West Bend, WI, hybrid, or remotely.

Hiring For Full Time Positions Only. This Is a 40 Hour/week Position With 8 Hour Shifts. Now Hiring For The Following Shifts

• Tuesday - Saturday, 10:30am - 7:00pm (CST)
• Sunday - Thursday, 10:30am - 7:00pm (CST)
  
  
  

Why YOU should Work at Delta Defense!

• We are a fun, fast-paced, and rewarding place to work and grow!
• Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
• Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
• Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
  
  
  

After submitting your application, you will be asked to complete an online assessment required to advance in the candidate review process. We look forward to receiving your application!

Benefits information can be reviewed at: https://www.deltadefense.com/careers

Anticipated application close: November 15, 2024

If you are a Colorado resident, please email us at recruiting@uscca.com to receive complete benefits information. Please include the job title in the subject line of the email.

PM19