TEM Audit Analyst (Remote)

Velocity is seeking a Telecom Audit Analyst to join our Telecom Expense Management (TEM) team. The Telecom Audit Analyst is responsible for researching, classifying and auditing Telecom and Technology-related invoices for new Velocity clients. Reporting to the Sr. Manager of TEM, the Analyst will build an accurate view of the initial TEM inventory for each new client portfolio and/or new sites/services added to an existing TEM portfolio.

Principal Duties and Responsibilities:

• Research current voice/data inventory items at customer locations to upload the data to the company’s internal TEM management software
• Ensure all inventory line items on client Telecom invoices are researched and documented properly in Velocity’s database and requests are followed up on in a timely manner
• Confirming the validity and current use for services at client sites
• Validate the status and use of voice/data inventory items by investigating with multiple parties (Carriers, Vendors, Onsite Contacts, and Corporate Customer IT/Telecom Team)
• Receive incoming calls and respond to emails regarding inventory questions from various stakeholders including site contacts at client sites, various Telecom providers, and Velocity’s TEM, Project Management, and Sales teams
• Respond to customers in an expeditious and professional manner
• Other duties and responsibilities, as assigned
  
  

Knowledge, Skills and Abilities:

• 12+ months experience in the Telecom industry
• Ability to multitask, working quickly and accurately
• Work well in a team-oriented environment, successfully completing individual tasks
• Demonstrated knowledge with Telecom networks and definitions – Fiber, Broadband, Wireless Cellular, POTS, VoIP, SIP, SDWAN and TDM
• Knowledge about and experience working with Telecom Carriers and Telecom Invoicing
• Proficient with Microsoft Excel
• Ability to speak and comfortable calling and having phone conversations with customer and vendor contacts
  
  

Qualifications, Experience and Education:

Required

• Industry knowledge in Telecom and Networking
• Experience with Voice and Data Telecommunications product invoicing and CSRs
• Ability to acquire and analyze Customer Service Records (CSRs) and/or invoices from carriers to understand and document current services, distinguishing monthly recurrent charges vs non-recurrent charges
  
  

Preferred

• Associate degree or equivalent experience (2-years)
• Demonstrated technical, leadership, and communication skills
• Experience in Customer Service environment and with service provider networks
• Industry knowledge in Telecom Expense Management
  
  

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
  
  

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K – with Employer Match
• Paid Parental Leave
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available
  
  

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.