Italian Speaking IT Support Analyst, Greece

Patrique Mercier Recruitment is thrilled to present a fantastic opportunity for an Italian Speaking IT Support Analyst to join our dynamic team in Greece! If you are a tech enthusiast who enjoys assisting others, this role is tailor-made for you.

In this position, you will utilize your language proficiency and technical skills to deliver exceptional support to Italian-speaking clients. Your primary responsibilities will include diagnosing and resolving a variety of IT issues, ensuring that customers receive prompt and effective assistance.

This role not only offers a chance to grow your career in a collaborative environment but also allows you to experience the vibrant culture and scenic beauty of Greece!

Responsibilities

• Provide top-notch IT support to Italian-speaking customers through phone, email, and chat.
• Quickly troubleshoot and resolve hardware, software, and technical problems.
• Maintain detailed documentation of customer interactions and support activities.
• Collaborate with team members to facilitate effective resolution of customer inquiries.
• Stay updated with product knowledge and company policies to ensure accurate information delivery.
• Engage in training sessions to enhance your skills and expand your IT knowledge.

Requirements

• Fluency in Italian and English, both written and spoken.
• Prior experience in IT support or technical troubleshooting preferred.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively.
• Familiarity with operating systems, software applications, and networking principles.
• Proficiency in using various support tools and technology.
• Detail-oriented with a strong commitment to customer service excellence.
• Willingness to thrive in a fast-paced work environment.
• Valid European Passport or ID required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras