Job description

Patrique Mercier Recruitment PT is delighted to present an exciting opportunity for a Polish Speaking IT Support Analyst to join our dedicated team in Greece! If you are fluent in Polish and passionate about technology and customer service, this is an ideal role for you to thrive in a unique and inspiring environment.

As a Polish Speaking IT Support Analyst, you will be at the forefront of providing exceptional technical support to our Polish-speaking clients. Your core responsibilities will include diagnosing and troubleshooting technical issues, ensuring timely resolutions, and delivering outstanding customer care. Join us to make a significant impact while enjoying the beauty and culture of Greece!

Responsibilities

Deliver comprehensive IT support to Polish-speaking customers through various communication channels.
Troubleshoot, diagnose, and resolve hardware, software, and networking problems effectively.
Provide clear and concise guidance to ensure a great customer experience.
Document interactions and maintain detailed records of support cases and resolutions.
Work collaboratively with team members for efficient case management.
Stay updated on company products and industry trends to enhance service delivery.
Participate in ongoing professional development to improve technical skills.

Requirements

Fluency in Polish (both written and spoken) with excellent communication skills.
Proficient in English, both spoken and written.
Experience in IT support or customer service is an advantage.
Strong analytical and troubleshooting abilities.
Able to manage tasks effectively in a fast-paced environment.
Friendly and approachable demeanor with a passion for helping customers.
Willingness to relocate to Greece and embrace a new cultural environment.

Benefits