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Workshop Confirmation Specialist

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

Australia

Offer summary

Qualifications:

Excellent phone communication skills, Experience in appointment setting or customer service, Proficiency in CRM systems and VoIP, Ability to handle objections, Strong organizational skills.

Key responsabilities:

Manage high volume of outbound calls
Confirm attendance for workshops and seminars
Follow up with no-shows to reschedule
Update CRM with client information
Provide feedback on no-show reasons

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Monday to Friday from 9 AM to 1 PM Durham. NC Time (20 hours per week)

Scope:

Manage a high volume of outbound calls daily
Work with a database of approximately 1,500+ contacts
Aim to increase workshop attendance rates from 60% to 80%+
Strive to reduce appointment no-show rates from 30% to 15% or less
Incentives and commissions whenever targets are met

Responsibilities:

Make outbound calls to confirm attendance for upcoming workshops and seminars
Follow up with no-shows to reschedule their attendance for future events
Confirm booked appointments to reduce no-show rates
Update CRM system with latest client information and interaction details
Provide feedback to the marketing team on common reasons for no-shows or cancellations

Requirements:

Excellent phone communication skills with a professional and friendly demeanor
Experience in appointment setting, sales, or customer service
Proficiency in using CRM systems and VoIP software
Ability to handle objections and persuade clients to attend events or appointments
Strong organizational skills and attention to detail