Director, IT Service Delivery & Operations - Hybrid

DIRECTOR, IT SERVICE DELIVERY AND OPERATIONS

Division: IT
Job location: Hybrid (Ontario)
Hours: 40 hours per week
Employment type: full-time permanent

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!
We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.


Job Summary

We’re searching for a dynamic professional to plant their roots with us as our newest Director, IT Service Delivery and Operations. This individual reports to the Executive Vice President, Information Technology and is responsible for the assigned portfolio, ensuring solutions and deliverables meet business needs of the organization. They work closely with the organization as a trusted business partner. They are comfortable having “art of the possible” discussions with stakeholders to effectively propose roadmaps and solutions that are fit for purpose to deliver true value. They have proven leadership experience in the assigned portfolio to create a vision and strategy for the team and drive outcomes in a practical manner. This role is instrumental in transforming how the organization works to drive value for our patients, business stakeholders and employees. A key part of this will be leveraging deep content knowledge coupled with business acumen to deploy solutions effectively and efficiently.

As the Director IT Service Delivery and Operations you will…

• Provide end to end ownership of ERP Enterprise Supply Chain. This would include (but not limited to) Manufacturing, Warehousing, Transportation, Logistics, Planning, Procurement, Quality, and Analytics.
• Provide Global IT Operations includes monitoring, business support, ServiceNow management/optimization, core application uptime, user experience and lifecycle management.
• Provide end to end owner of infrastructure throughout the organization, this includes operational execution and strategic roadmap.
• Provide technical integrations including enterprise ERP, operational and continuous monitoring.
• Understand user application security management
• Effectively managing expansive SOX Compliance requirements and cadence.
• Effectively manage and maintain a PCI-DSS card holder data environment.
• Manage a multimillion-dollar budget with stakeholders (Opex/Capex).
• Concentrating on process management and optimization within the portfolio.
• Own the portfolio strategy and lead a team of high performing project leads, business analysts, developers, testers and change management resources.
• Manage, coach, mentor, and train the team with a view to value creation that is directly linked to business outcomes.
• Lead and collaborate with Business Stakeholders on key deliverables to support their priorities and appropriately manage the risk to the business.
• Strategy and execution plan to deploy a global footprint in a Cloud/SAAS environment while standardizing a Global/Local business need.
• Work with key stakeholders to operationalize the cyber security strategy ensuring Aurora is secure, globally.
• Understand current solution capabilities and drive a deployment roadmap that will deliver business value while reducing Total Cost of Ownership of applications.
• Drive industry best practice improvements to standardize, simplify and improve business workflow, transactional execution, and innovation.
• Oversees or conducts performance planning and review, coaching, recruiting, disciplinary actions, and initiates salary actions for their staff.
• Develops IT staff capabilities and skills by defining attainable career goals, developing formal and informal training programs and providing proper on-the-job instruction and knowledge transfer from consultants and other IT department team members.
• With input from key stakeholders create and execute the IT strategy for Supply Chain and Operations.
• Oversees key projects and development efforts to ensure a high-quality and efficient execution of the project from definition, planning, system design, solution development, testing, documentation, implementation, and solution validation perspective.
• Effectively negotiate with IT vendors and manage the delivery of projects and/or operational services to successfully support the business priorities.
• Work closely with IT related projects to effectively transition initiative into IT Operations.
  
  
  

You would be the best fit for this role if you have…

• Post-secondary education in related field (Business, Computer Science, technology or related)
• PMP certification preferred.
• Experience managing multimillion-dollar department budgets.
• 10+ years of experience leading ERP delivery, management, and optimization.
• 10+ years of leading mid-sized teams.
• Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation driven environment.
• Leadership in mobilizing high performing teams across various time zones.
• Proven experience creating strategic roadmaps, fostering sponsorship and delivering the desired outcome.
• Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks – PCI-DSS, SOX/C-SOX, GPDR, GMP, NIST, PII, Cannabis Act.
• Experience with various cloud environments would be an asset.
• Experience with Azure cloud environment would be an asset.
• IT Leadership experience in the following industries: CPG, Agriculture or Pharma.
• In depth experience with the following applications – SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.
  
  
  

Bonus points if you have…

• Exceptional leadership skills, project management skills and analytical and critical thinking to solve complex analytical problems.
• Strong business relationship management skills.
• Expert ability to work with stakeholders to determine needed requirements and provide technical solutions to deliver business value.
• Proven ability to provide a high level of customer satisfaction.
• Excellent communication and interpersonal skills, both verbal and written.
• Proven ability to work collaboratively in a team environment.
• Expert knowledge of program and project delivery in a complex business environment.
• Detailed understanding of the integration components of enterprise environments
• Metrics driven and scorecard centric to provide appropriate visibility to stakeholders on a regular basis.
• Expert root cause analysis to identify and resolve issues.
• Proven ability to manage an operational budget.
• Proven ability to motivate and keep teams highly engaged.
• Proven ability to maintain partnership with external vendors to increase value.
• Proven ability to manage teams working in multiple locations.
• Ability to work in fluid and fast paced environment.
• Ability to incorporate industry best practices into the department.
  
  
  

Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it…

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, vacation time, meeting-free-Friday-afternoons and more
  
  
• Total rewards: we will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.
  
  
• Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team (because we truly believe cannabis is the best medicine).
  
  
• Life-long learning: we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
  
  
• Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time and modern technology.
• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.
  
  
  
  

Life@Aurora
With us, you'll find a place where you belong and love where you work with competitive compensation, stock options, RRSP matching, performance bonuses, remote-work, benefits, virtual happy hours, 420 celebrations and more! We will go above and beyond to prioritize your success and help you #GrowWithAurora. Learn more by visiting our Careers Page - Careers - Aurora Global Leader in Cannabis (auroramj.com)


Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity.

Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!