Offer summary
Qualifications:
Bachelor’s degree preferred in STEM field, Minimum 2 years customer-facing experience, Familiarity with B2B subscription services, Basic understanding of Mac, Linux, Windows OS, Comfortable with LAMP stack and command line.
Key responsabilities:
- Serve as first point of contact for customer requests
- Triage, escalate, or resolve complex challenges
- Assist with troubleshooting and best practices
- Craft clear communications to diverse audiences
- Collaborate across multiple technical and non-technical teams