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Customer Service Specialist with German (Remote-Poland Based)

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Fluent in German and English, High school diploma or bachelor's preferred, 2+ years customer service experience, Computer skills: Microsoft Office, SAP, Ability to multitask under pressure.

Key responsabilities:

  • Assist customers with inquiries via phone, email, chat
  • Provide accurate resolutions and handle complaints
  • Clarify company policies on returns and exchanges
  • Perform order management functions and maintain documentation
  • Escalate issues systematically to management
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Alorica
10001 Employees
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Job description

Your Responsibilities


  • Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.
  • Provide customers with complete and accurate resolutions to problems.
  • Handle complaints.
  • Clarify to the customers the company policies such as returns and exchanges.
  • Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
  • Proactively involved in maintaining up-to-date procedure documentations.
  • Excellent interpersonal, written, and oral communication skills.
  • Escalate issues in a structured way to CS management.
  • Our Requirements


    • Excellent German and English in spoken and written form, other languages are a bonus.
    • Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
    • Computer skills: Microsoft office and SAP preferred.
    • Ability to stay calm under pressure and handle multiple tasks.
    • Excellent interpersonal, written, and oral communication skills.
    • Excellent judgment, reasoning, and problem-solving skills.
  • What We Offer


    • Possibility to work remotely from Poland
    • Possibility to join for 2-3 months
    • Part-time, full-time work schedule depending on employee preferences
    • We are providing full paid training
    • Competitive salary
    • Additional health insurance (incl. dental care)
    • Group insurance
    • Wellbeing platform
    • Extensive training programs
    • Access to top notch technologies and best practices
    • Excellent working environment
    • Company events

  • Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    EnglishGermanEnglish
    Check out the description to know which languages are mandatory.

    Other Skills

    • Social Skills
    • Customer Service
    • Problem Solving
    • Microsoft Office
    • Logical Reasoning
    • Multitasking
    • Verbal Communication Skills

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