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Customer Service Specialist with German (Remote-Poland Based)

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

Fluent in German and English, High school diploma or bachelor's preferred, 2+ years customer service experience, Computer skills: Microsoft Office, SAP, Ability to multitask under pressure.

Key responsabilities:

Assist customers with inquiries via phone, email, chat
Provide accurate resolutions and handle complaints
Clarify company policies on returns and exchanges
Perform order management functions and maintain documentation
Escalate issues systematically to management

Alorica

10001 Employees

See more Alorica offers

Job description

Your Responsibilities

Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.
Provide customers with complete and accurate resolutions to problems.
Handle complaints.
Clarify to the customers the company policies such as returns and exchanges.
Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
Proactively involved in maintaining up-to-date procedure documentations.
Excellent interpersonal, written, and oral communication skills.
Escalate issues in a structured way to CS management.

Our Requirements

Excellent German and English in spoken and written form, other languages are a bonus.
Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
Computer skills: Microsoft office and SAP preferred.
Ability to stay calm under pressure and handle multiple tasks.
Excellent interpersonal, written, and oral communication skills.
Excellent judgment, reasoning, and problem-solving skills.

What We Offer