Offer summary
Qualifications:
Extensive experience in workforce management, Several years of experience in call centers, Proficient in MS Office, especially Excel, Excellent German and English language skills, Strong analytical and conceptual skills.Key responsabilities:
- Responsible for a customer care project
- Plan personnel deployment within the project
- Develop real-time dashboards for management
- Ensure quality standards and relevant KPIs
- Inform stakeholders through regular evaluations
