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REQUIRED SERVICE: IT Services
REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE:: CST
SHIFT HOURS: between 8:00am to 5:00pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: no preference
Salesforce Support Administrator to work in a fast-paced environment with an inspired and talented team. The position will be the Tier 1 Support for Issues in our company. The position will work closely with the Business to resolve issues in the environment. The position will be in charge of managing and maintaining the Salesforce organization’s data and maintenance tasks. The Organization consists of over 1000 internal users and over 1000 partner experience users.
SPECIFIC RESPONSIBILITIES
Responsible for Salesforce System Production Issues/Bug Fixes
o Issue Management as it pertains to Salesforce Clouds: Sales, Service, Field Service Lightning,
Marketing and Experience Cloud.
o Issue Management for installed App Exchange Tools (e.g., DocuSign, Get Feedback)
o Issue Management for integrations (e.g., w/ the ERP, Lead Vendors, etc.)
o Be proactive in Identifying Salesforce Production Issues (reports, monitoring)
o Fix issues, working with the team, to properly update existing configuration, if necessary
o Work with the Business on User Acceptance Testing (UAT) for Bug Fixes
o Document new/updated configuration or training documentation in Jira
o Roll out new functionality in Salesforce Production environment via Change Management process
Responsible for Maintaining Clean Salesforce Data
o Manage daily, weekly and monthly maintenance task items for the organization
o Manage Salesforce Storage Maintenance (e.g. purging irrelevant data)
o Manage mass dataloads (e.g., adjusting inventory data for Field Service Lightning Users,
updating Opportunity data for Dealer Users
o Responsible for Duplicate Management (Identify and merge records, where needed)
Responsible for maintaining the business reporting and dashboard needs within Salesforce
Manage and Maintain End User Training Documentation (How To Docs/ Knowledge Articles)
Own and maintain the User Management Process for internal users in Salesforce:
o In charge of onboarding new internal users, ensuring the user is set up properly in the system
o In charge of terminating internal users, ensuring the user is properly deactivated from the system
Own and maintain the User Management Process for partner experience users in Salesforce:
o In charge of activating new dealer users for our partner experience site
o In charge of terminating dealer users from our partner experience site
Maintenance of Salesforce Security (not limited to this list): Roles, Profiles, Permission Sets, Sharing
Rules, Territory Management, Field Level Security, Page Layouts
KNOWLEDGE, SKILLS AND ABILITIES
Proficient in dataloader tools to maintain a clean Salesforce environment
Report and Dashboard creation and maintenance
Highly analytical, organized and detail-oriented, self-starter
QUALIFICATIONS
Bachelor’s Degree
Salesforce Administrator Certification Required
Must possess 1-3 years of Salesforce experience
Experience with Salesforce AppExchange
IMPORTANT NOTES
- Must pass all the above requirements before applying and comply to HR terms and conditions.
- Must be from the relevant field or background.
- Must be a good speaker in English.
- Must be an individual & not a company.
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
