Fraud Operations Manager

Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture. 

We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.  Come join our team as we develop new ways to improve the lives of working Americans.

As a Manager for Fraud Operations at Branch, you will draw on your fraud, loss recovery and operational experience to play a crucial role in ensuring smooth operations within the Fraud team. Your primary responsibilities will be to care for the operational aspects of the fraud operations team; bringing a human centered approach to leadership, ensuring the effective safeguarding of financial assets in compliance with applicable laws and regulations, partnering with the Risk, Compliance and Operations teams, and minimizing loss through prevention and  investigation.

Responsibilities:

Operational Leadership:

• Lead and develop a team of analysts, ensuring effective measures and monitoring are in place to protect assets, reduce losses, recover losses, and comply with all regulations.
• Monitor team metrics and ensure SLAs, quality and productivity standards are being achieved.
• Prepare accurate and timely periodic and ad-hoc reporting for Management on Fraud Prevention and Investigation.
• Recommend and implement changes to processes that maintain compliance and streamline workflows utilizing automation whenever possible.
• Update policy and procedures as necessary and communicate changes effectively.

Fraud Prevention and Investigation:

• Coordinate with various departments and utilize advanced tools and technologies to identify and mitigate potentially fraudulent activities across multiple channels.
• Work in partnership with the Risk team to escalate fraud trends and patterns to continuously improve upstream fraud prevention and detection strategies.
•  Work in partnership with the Risk team to develop procedures to combat fraudulent activity.

Qualifications:

• 4 -6  years prior experience working in a financial institution (experience in a fintech is preferred)
• 4-6 years of team leadership experience in fraud prevention/detection/investigation or similar.
• Strong understanding of various fraud types (e.g., identity theft, account takeover, payment fraud) and the tools/methods used to perpetrate them.
• Ability to define problems, collect data, establish facts, analyze statistical data and draw valid conclusions.
• Strong writing and communication skills with the ability to convey complex information clearly and concisely.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Ability to quickly learn and apply new processes and technologies.

Preferred Qualifications:

• CFCS, ABA, or other equivalent financial crime certifications
• Managing remote employees
• Vendor/BPO Management

Compensation:

The base compensation range for this role is 86-113k.  The salary range displayed reflects an average base salary range for the position across all the US. The base salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes commission/ variable compensation/ bonus/ equity or benefits.

Benefits: 

• Work from anywhere (domestic USA)
• Branch-paid medical, dental, and vision insurance 
• Equity
• 401k
• Flexible time off
• Paid company holidays
• Paid parental leave (eligible after 6 months of employment)

Working at Branch

A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

Our collaborative spirit has helped us become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.  

Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.