Direct Response Representative

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Evergreen requisition: Direct Response Representative  

Evergreens are job roles that we continuously recruit for in view of future new vacancies/openings. This means this role is not open now, but we may have it available in the upcoming times.

Note: By submitting your resume you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details.

Are you a recent graduate with a passion for sales and customer engagement? Our company is looking for a motivated individual to join our team as a Direct Response Representative (DRR). In this role, you will help identify and qualify new sales opportunities focusing on inbound prospecting efforts and collaborating with our Sales team to build a consistent pipeline that drives revenue growth.

Key Responsibilities

• Handle Inbound Leads: Manage and respond to inbound leads within required timeframes, ensuring a prompt and effective follow-up to qualify and move them through the sales funnel.
• Prospect & Identify Opportunities: Learn and apply strategic techniques to identify potential customers, uncovering key contacts within target accounts through inbound efforts.
• Nurture Relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions through ongoing communication and high-level product demonstrations.
• Achieve Targets: Meet quarterly goals by transforming leads into opportunities, tracking key performance indicators, and maintaining strong follow-up practices.

Qualifications

• Educational Background: A Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience
• Communication Skills: Strong written and verbal communication skills.
• Tech Savvy: Comfortable using digital tools and platforms, with a willingness to learn new technologies.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and meet deadlines.
• Team Player: Eager to collaborate with cross-functional teams, especially within sales and marketing.
• Growth Mindset: A desire to continuously learn and improve, both personally and professionally.
• Innate Curiosity: A natural drive to ask questions, explore new ideas, seek out innovative solutions, and continuously learn.
• Fluent in English and another language: German, French, Spanish or Dutch

What We’re Looking For

• Entrepreneurial Spirit: You’re driven, self-motivated, and excited about helping customers succeed.
• Tech Enthusiast: You have a natural curiosity about technology and how it can solve business challenges.
• Strategic Thinker: You can think critically and develop strategies that drive results.
• Goal-Oriented: You set goals and work diligently to achieve them.
• Career Growth Focused: You see this role as a steppingstone towards a future in sales and are eager to develop the skills necessary to advance within the company.
• Sales Aspirations: You are excited about the opportunity to eventually transition into a direct sales role and are committed to growing your career in this direction.

This is a great opportunity for someone looking to start their career in sales, with a focus on handling inbound leads and making an impact in a dynamic, growth-oriented company.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.