Data Quality Debt Executive x 2

You will play a critical role within our SEBL Debt Team, focusing on resolving billing and metering issues that contribute to inaccurate debt on customer accounts. 

This investigative role requires a detail-oriented person who can collaborate effectively with the Debt and Billing & Metering teams to review and correct customer accounts, ensuring accurate billing and enhancing the overall customer experience.
 

How will I spend my time in this role?

• Investigate and resolve billing errors related to incorrect meter readings, tariff changes, tenancy changes, lost communications, disputed meter readings, and incorrect estimated annual consumption (EAC);
• Work closely with the debt team to identify and rectify issues causing fictitious debt on customer accounts;
• Analyse customer account data to detect inconsistencies and implement corrective measures;
• Coordinate with other departments as needed to resolve complex billing and metering issues;
• Monitor and track the progress of account corrections and ensure timely resolution;
• Develop and maintain documentation of processes and findings to support continuous improvement;
• Contribute to the reduction of the bad debt charge by ensuring accurate and timely resolution of billing discrepancies;
• Handle customer queries about their bills and payments by telephone and email;
• Setup appropriate Direct Debit agreements or Payment Arrangements with customers;
• Enhance customer satisfaction by addressing and resolving billing-related concerns efficiently and effectively;
• Meet and exceed set targets related to debt reduction and data quality improvements.

What skills/experience do I need to be successful?

• Experience in data quality roles within a utilities provider, specifically in billing or metering;
• Target-driven mindset with a focus on achieving measurable results;
  
• Proficiency in relevant software and tools used for data analysis and account management;
• Demonstrated experience in improving customer experiences through effective problem-solving.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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