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EDI Account Consultant - Remote

Remote: 
Full Remote
Contract: 
Salary: 
50 - 54K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Minimum 1 year of EDI experience, Strong problem-solving skills, Excellent communication skills, Ability to work in fast-paced environment, Remote work capability with internet access.

Key responsabilities:

  • Lead clients through EDI implementation processes
  • Troubleshoot issues and provide root cause analysis
  • Build strong relationships with stakeholders
  • Analyze trends and recommend process improvements
  • Serve as point of escalation for complex issues
Mutual of Omaha logo
Mutual of Omaha Financial Services Large https://www.mutualofomaha.com/
1001 - 5000 Employees
See more Mutual of Omaha offers

Job description

Start Date: 12/2/24
Training: 8 weeks, 8:30am-5:00pm CST

 

As an EDI Account Consultant, you’ll play a key role in supporting our EDI processes, troubleshooting issues, and building strong relationships with internal and external partners, including third-party administrators and sales teams. This role is part account executive, part technical expert, with a focus on identifying trends, solving root causes, and improving processes.

 

WHAT WE CAN OFFER YOU:

 

  • Hourly Wage: $26.00 - $28.00, plus annual bonus opportunity.
  • Remote opportunity.
  • Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
  • Regular associates working 40 hours a week can earn up to 15 days of vacation each year.

WHAT YOU'LL DO:

 

  • Lead clients through EDI processes, from business needs to testing and feedback, ensuring smooth implementation.
  • Troubleshoot issues, provide root cause analysis, and set up meetings to resolve complex customer service matters.
  • Build strong relationships with stakeholders by providing excellent service and support.
  • Analyze and identify trends in EDI processes, recommending improvements and working with relevant teams to drive change.
  • Serve as a point of escalation for complex issues and support team training and development.

WHAT YOU’LL BRING:

 

  • Minimum 1 year of experience with EDI processes and customer service.
  • Strong problem-solving skills with a desire to get into the details of issues and resolve them.
  • Excellent communication skills and ability to build relationships with internal and external stakeholders.
  • Ability to work in a fast-paced environment and handle changing priorities.
  • Team player with a passion for collaboration and continuous improvement.
  • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

 

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Adaptability
  • Analytical Skills
  • Customer Service
  • Relationship Building

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