Profile
We offer remote work opportunities (AK, AR, AZ, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
Processes TRICARE enrollment applications in Defense Online Enrollment System (DOES) system using a variety of online and intranet systems to determine appropriate enrollment action regarding beneficiary request. Completes transactions within compliance standards. Routes transactions that require additional information to appropriate next level review. Responds to chat or written requests as directed. Researches PGBA TMBS and CRM system as needed for additional background regarding submitted request.
Education & Experience
Required:
- High School diploma or equivalent
- U.S. Citizen
- Must be able to receive a favorable interim and adjudicated final Department of Defense background investigation
- Administrative processing experience using multiple systems and adhering to quality and quantity standards
Preferred
- TRICARE enrollment processing experience
Key Responsibilities
- Processes a wide variety of enrollment forms, applications and registration documents in DOES system.
- Works with lead or supervisor to resolve issues while working on more difficult enrollment requests.
- Learns to correctly assess and process Active Duty Enrollments, Portability applications, Address and PCM Changes
- Learns basic research techniques for problem-solving Enrollment issues in the -Defense Online Enrollment System (DOES) and intermediate skills in West Region Desktop Application System.
- Learns to correctly process other items necessary to progress to processing more complex enrollment transactions.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required
Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues
Technical Skills: Thorough understanding of TRICARE policies and contract requirements related to Enrollment, strong data entry skills, Ability to troubleshoot and resolve issues related to ESR II Skill Set, including resolving discrepancies identified on error reports
Working Conditions
Working Conditions
- Availability to cover any work shift
- Works in a standard office environment, with no travel required
- Ability to do repetitive work and maintain set production standards
- U.S. Citizenship
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $41,000- $52,000 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
