đ Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. Weâre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the role
We are looking for a Senior Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales, Product and Marketing to grow your customer base. As a Senior Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.
đ§ ResponsibilitiesStrategic lead for customer engagementCollaborate with Sales to identify and execute on expansion opportunitiesManage and forecast customer renewal and expansion goalsCreate and execute customer account plans in collaboration with the rest of the customer success team to ensure value realizationConduct regular QBRs with the clientâs executive team to strategically align with their organizational goalsRegularly update internal systems to document customer health and status and create visibility across the organizationIdentify advocacy opportunities to highlight case studies, run speaking events, or participate in webinarsEducate customers on new use cases, features and integrations that create added valueđĄ RequirementsBachelor's degree in a related field of studyStrong project management skills, organizational skills and high attention to detailStrong verbal, written and presentation skills7+ years of experience in managing enterprise customer relationships You take a solutions-focused collaborative approach to issues facing the team; both internally and externallyYou are eager to be coached and share stories of success and failure with your peers to lift each other up. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailProven track record of consistently meeting and exceeding individual retention and expansion goals As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitmentsCompensation: $100k-125k base with $30k-40k variableđ Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD
Healthy Rewards â Discount Programs
Calm App access
401k and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognitions programs
Robust onboarding and training program
One-time stipend for work at home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
đ About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and businessâ bottom line.
Today, Quantum Metric captures insights from 40 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
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