Remote Help Desk Analyst II | WFH

Job Overview

We are a progressive organization in search of a dedicated Help Desk Analyst II to enhance our team. In this remote role, you will provide exceptional technical support to our clients, playing a vital role in maintaining the efficiency of their network environments.

Key Responsibilities

• Deliver outstanding technical assistance, both on-site and remotely, to ensure timely resolution of client issues.
• Proactively manage, document, and test client network environments to optimize performance and prevent potential problems.
• Diagnose and resolve network-related issues, including WLAN and mobile device challenges.
• Oversee software and hardware management, executing upgrades and addressing any software-related concerns.
• Maintain comprehensive documentation of client environments and ensure accurate timecard submissions.
• Collaborate with project leads to facilitate successful project deployments.
  
  

Required Skills

• Strong proficiency in basic network troubleshooting and administration.
• Knowledgeable in WLAN deployments, mobile technologies, software upgrades, and hardware troubleshooting.
• Understanding of essential protocols including TCP/IP, DNS, DHCP, and ActiveSync.
• Excellent problem-solving capabilities alongside strong verbal and written communication skills.
• Ability to effectively manage multiple tasks and prioritize efficiently.
• Proven success in collaborative environments with strong teamwork abilities.
  
  

Qualifications

• A relevant certification or degree in IT or a related field is preferred but not mandatory.
• Prior experience in a help desk or technical support role is advantageous.
  
  

Career Growth Opportunities

This position presents a contract-to-hire opportunity, allowing for a seamless transition into a permanent role and offering avenues for professional development within our growing organization.

Company Culture And Values

Join a vibrant and supportive team that values collaboration and teamwork, fostering an environment where each member can thrive. You will be part of a company committed to empowering professionals and contributing to client success.

Employment Type: Full-Time