Match score not available

Virtual Technical Support Representative

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 3 years in Technical Support, Excellent verbal and written communication, Strong troubleshooting abilities, Organizational skills for multitasking, Attention to detail, Access to necessary remote work equipment.

Key responsabilities:

  • Respond to support tickets via email
  • Handle inbound support calls effectively
  • Maintain high level of product knowledge
  • Provide exceptional customer service
  • Keep accurate records of interactions
Three Peaks International logo
Three Peaks International Human Resources, Staffing & Recruiting Small startup https://www.threepeaksinternational.com.au/
1 - 10 Employees
See more Three Peaks International offers

Job description

  • Full-time Position / Dayshift
  • Permanent Remote / Freelance/ Independent Contractor
  • Australian-based client

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.

About the job

The responsibilities of Technical Support are:

  • Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.
  • Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
  • Maintain a high level of product knowledge to assist with customer inquiries effectively.
  • Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
  • Follow up on customer interactions when necessary to ensure resolution and satisfaction.
  • Escalate complex issues to the relevant departments when necessary.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Provide regular reports on customer service issues and product feedback.

WHO ARE WE LOOKING FOR?

  • Minimum of 3 years work experience as a Technical Support Representative
  • Excellent communication skills, both verbal and written.
  • Ability to troubleshoot and resolve customer issues effectively and efficiently.
  • Strong organisational skills with the ability to multitask and manage time effectively.
  • High level of accuracy and attention to detail.
  • Comfortable working independently in a remote setting
  • Access to a conducive workspace and necessary equipment for remote work.

What's On Offer?

  • Permanent Work from home set up
  • Performance Appraisal and Increase and Bonus (Merit based)
  • Paid Time off
  • Independent contractor Set up-- Tax Free payment (Disclaimer: you will be paying your own statutory benefits and taxes)

Technical Requirements

- Should have personal and working laptop/ Desktop, and one (1) back up
- Has Noise-cancelling headset (for interview and meetings)
- Back up internet connection (at least 30-50 mbps)

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Time Management
  • Verbal Communication Skills
  • Detail Oriented
  • Organizational Skills
  • Customer Service
  • Multitasking

Help Desk / Technical Support Related jobs