Software Support Specialist II

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases
• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products
• Consults directly with customers via phone, chat, and email and document customer interactions thoroughly, clearly, and concisely, using appropriate grammar and spelling
• Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
• Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset
• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support

Your Qualification:

• Must be available between the hours of 7AM – 7PM Central Time Monday through Friday
• Employees will be assigned an 8 hour shift between these hours.
• Minimum of one year customer service experience
• Ability to thrive in a high call volume environment and multi-task in a fast-paced environment
• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
• Ability to independently perform research using resources such as the internet and procedure manuals
• Microsoft Office Suite (Word and Outlook)

What you can expect from us:

• Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
• Communities: At CGM the people and diversity are in the center of our attention.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey