Collections Specialist

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Requirements

Responsibilities:

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements:

• 1+ years of experience in Collections and/or Customer Service.
• Fluent in English (C1-C2 level).
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.
• Knowledge of state and federal collection laws (preferred).

Working Hours:

• 5 days a week, with two days off, covering Monday to Sunday.
• 8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

Benefits

• Competitive salary with quarterly performance bonuses
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!