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Collection Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s degree in related field preferred, Proven experience as Collection Specialist, Knowledge of billing and collection techniques, Familiarity with debt collection laws, Experience with Microsoft Office and QuickBooks Online.

Key responsabilities:

Monitor accounts receivable for overdue accounts
Contact customers to collect overdue amounts
Maintain records of contacts and payments
Forward billing issues to operations department
Submit weekly reports on unpaid accounts

DOXA Talent

51 - 200 Employees

See more DOXA Talent offers

Job description

Role Summary

Our client is looking for a Collection Specialist who is responsible for monitoring accounts receivable and ensuring timely collection.

WORK SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine/Colombian Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote - Philippines or Colombia

Essential Functions

Monitor the firm’s accounts receivable and identify overdue accounts on a weekly basis
Contact customers by phone or email with overdue accounts and attempt to collect the overdue amount
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Forward customer issues and complaints concerning billing to the operations department
Submit weekly reports on the status of the unpaid account

Qualifications

A Bachelor’s degree in the related field is preferred
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Skilled in negotiation
Working knowledge of Microsoft Office and QuickBooks Online
Experience balancing and delivering multiple projects in a deadline-driven environment
Comfortable working with targets
Patience and ability to manage stress
Excellent verbal and written communication skills with both internal and external customers
Strong analytical and problem-solving ability to provide solutions with limited direction
Strong attention to detail and superior time management skills
Good listening and critical thinking skills
Experience in a multi-client environment
Aptitude in data management, analytics, reporting preparation
Ability to function in an autonomous environment—independent worker, self-directed