Customer Training Manager (Remote/Flexible)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Manager, Training Development and Effectiveness

Department: 4000 - Sales Admin

FLSA Status: Exempt

Position Overview:

This position will work with the Director of Sales Training and Development to identify training needs for Insulet field organizations. They will engage internal and external experts to develop training modules and needed training content required to effectively increase the knowledge and demonstrated capabilities of intended audience.

Responsibilities:

• Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care, and Reimbursement) to identify on-going training needs.
• Identify and deliver timely responses to changing market conditions and opportunities via Zoom/WebEx, written communication, conference calls and meetings.
• Work with the Director of Sales Training, Field Management and Marketing to develop and deliver appropriate workshops at Sales meetings.
• Work with Regional Business Directors, District Sales Managers and Inside Sales Managers to ensure effective initial training of new field-based employees in addition to providing ongoing selling skills training for existing field teams.
• Conduct field co-travels and reviews to ensure adequate and consistent training and coaching is being done for all new and existing field employees.  Prepare and deliver coaching feedback in person and by utilizing field coaching reports.
• Assist new and experienced sales and clinical team members with developing and enhancing their product and customer knowledge and selling skills to increase field effectiveness.
• Build and maintain strong working relationships with field sales team to effectively influence selling strategies.
• Support the Insulet Training Department in developing new hire training curriculum for Commercial and Inside Sales Team new hire and for CASE training (Clinical and Sales Effectiveness) trainings
• Recommend and develop and implement annual training and development objectives and programs.
• Manage reporting requirements necessary to support training and development of employees.
• Performs other duties as assigned.

Education and Experience:

Minimum Requirements:

• Bachelor’s degree; minimum 8 years of experience in the field including 5 years strong Sales, Clinical and/or Training experience in medical device or healthcare industry; strong diabetes disease state and pump knowledge required.

Preferred Skills and Competencies:       

• Internal Candidates – Field Sales Training experience is preferred.
• Appropriate certifications in professional education or training methods preferred.
• Proven track record of consistent performance in meeting or exceeding expectations
• The ideal candidate must demonstrate strong leadership, clinical selling knowledge, coaching and development skills.
• Must be able to work effectively cross-functionally.
• Must have the ability and drive to take on multiple projects while balancing multiple priorities and critical deadlines.
• Effective verbal and written communication skills.
• Ability to message and deliver constructive and motivational feedback to enhance performance and results.
• Excellent presentation skills and the ability to effectively engage participants in an in person or virtual classroom setting.
• Ability to communicate at multiple levels of an organization.
• PC skills, word processing, spreadsheet, database.
• Ability to organize and judge priorities.
• Ability to generate and maintain accurate records.

Physical Requirements (if applicable):

• Travel will vary weekly based on business needs; travel is expected to be 50% on average; Relocation not required.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote