Senior UX Research Operations

Description

monday.com is looking for a User Experience Research Operations Specialist to help take our UX Research program to the next level. This is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide.

In this role, you’ll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.

About The Role

• Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
• Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies 
• Manage and maintain 3rd-party vendors and research tools 
• Assess and introduce new tools that will help our research activities
• Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
• Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education 
• Manage payment system and budgets for research incentive program
• Build transparency across the org, by maintaining a repository of research outcomes & learnings
• Enable visibility of research insights and impact to Product & Design leadership
• Coordinate logistics of UX Research ceremonies & events  
• Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
• Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
• Work with Legal & Security to ensure our research practices are in line with regulations

Requirements

• 4+ years of professional experience developing operational processes 
• Demonstrated experience improving operational efficiency and effectiveness
• Systems-thinking approach and creative problem-solver
• Ability to roll your sleeves up and get very technical - whether it’s automating our workflow, collaborating with our data analysts or testing new tools
• Strong project management skills, detail-oriented and organized
• Excellent written & verbal communication skills in English (You’ll be communicating with customers and vendors regularly) 
• Past experience working within a fast-paced SaaS company
• Familiarity with product development processes and how qualitative research methods fit in to this, a plus
• Previous experience with monday.com (or a similar tool), a plus

Social Title

Senior UX Research Operations

Social Description

We are looking for a passionate Senior UX Research Operations to help take our UX Research program to the next level.

Our Team

Our design guild is composed of Marketing, Product, Internal Brand, and motion teams.

We take pride in the fact that all aspects of design are done by us, whether it’s branding, printed materials, animation, web, and mobile design. Our designers lead complex processes and create a product that people love and marketing content that is creative, unconventional and impactful. It is our mission to build an all-round high-end experience for our customers. The UX Research Team collaborates with stakeholders, Designers, Product Managers, Engineers to prioritize research opportunities and scope in a fast-paced, rapidly changing environment.